Senior Custom Trip Designer

Wilderness England; Kirkby Lonsdale; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

35 hour working week

31 days holiday

Volunteer leave

Flexible working

Health plan

Pension contributions

Training opportunities

Team activity afternoons

Job summary

A prominent travel organization in the UK is seeking a Senior Custom Trip Designer to create bespoke travel itineraries. The role involves managing client relationships, driving sales conversions, and providing exceptional customer service while achieving ambitious sales targets. Candidates should have strong IT skills, a commitment to sustainability, and a passion for adventure and travel. This position offers flexible working options and is based in Kirkby Lonsdale or Aviemore.

Qualifications

• Experience in cloud-based CRM systems like Salesforce.
• Track record of meeting or exceeding sales targets.
• Interest and knowledge in UK adventure travel.

Responsibilities

• Create custom trip itineraries for clients.
• Manage client relationships and drive sales.
• Provide accurate information to clients and operations.

Skills

Good IT skills

Strong administration and organisational skills

Attention to detail

Interpersonal skills

Collaborative approach

Commitment to sustainability

Interest in adventure

Tools

Salesforce

Google Drive

Job description

Senior Custom Trip Designer

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Benefits

• 35 hour working week
• 31 days holiday + earn up to 12 rostered days off per annum
• 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
• Flexible / Hybrid working plus up to 2 weeks working from anywhere
• Company Contributed Pension (after qualifying period)
• Company Health Plan (after the qualifying period)
• Occupational Maternity Pay (after the qualifying period)
• Family and friends discounts
• Training and career development opportunities
• Team activity afternoons (Wilderness Wednesday)
• Industry discounts on outdoor clothing and equipment
• Cake on your birthday
• Unlimited tea and coffee with only the occasional milk shortage emergency

About Us

At Wilderness Group, we craft extraordinary and personalised travel experiences, connecting discerning clients with the wild beauty and culture across the UK. We operate under our specialist brands Wilderness Scotland, based in the heart of the Cairngorm National Park and Wilderness England with our office nestled between the stunning Lake District and the rolling Yorkshire Dales. We offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

Be part of a dynamic group that not only delivers inspiring holidays for our clients but is also fully committed to the well‑being of the team. Enjoy flexible hours, interesting and varied work in a collaborative and fun atmosphere, as well as a host of other benefits. We have steadily grown over the past ten years and plan to continue this growth path, which in turn will offer a wide range of opportunities for all staff.

This role can be based from either of our offices in Kirkby Lonsdale, England or Aviemore, Scotland, please specify which you prefer in your application.

Role Purpose & Overview

As Senior Custom Trip Designer within The Wilderness Group, you will create, accurately cost and sell personalised trip itineraries to a range of clients.

Focusing on our core destinations of Scotland and England, you will design meaningful custom travel experiences, nurturing a range of B2B agents and clients from opportunity to conversion and beyond. In this business area of high demand, you will operate to ambitious sales targets with a focus on world leading customer service and trip delivery.

Key Accountabilities

• Manage client relationships, nurture leads and drive sales conversions to meet the demands of the business.
• Create unique and inspiring custom trip proposals taking into consideration what is realistic from a client and logistical perspective.
• Provide clear and accurate information in a timely manner to the clients and the Operations Team.
• Achieve set sales and conversion targets to drive our business success.

Key Responsibilities

• Follow agreed sales processes to convert enquiries into bookings.
• Continue to evolve your own product knowledge and our offering.
• Collaborate with the operations team to ensure the smooth running of trips.
• Maintain up to date and accurate information on our CRM system.
• Compile detailed, accurate and well presented client travel documentation.
• Support the work of the sales team and wider Wilderness teams as required.

What do we typically look for in successful candidates across all roles?

• Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
• Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
• Consistently great attention to detail, even when faced with multiple tasks and deadlines.
• Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
• A natural collaborator who enjoys working in teams with a diverse range of individuals.
• Is committed to sustainability and is an advocate for wild places and our planet.
• A genuine interest, knowledge and passion for adventure in the regions where Wilderness Group operates, wild places and adventure.
• A commitment to some weekend work to support with any 'out of hours' operational requirements.

Preferred role-specific Skills, Knowledge & Experience

• A verifiable track record of meeting or exceeding annual sales targets with excellent conversion rates (portfolio/figures may be requested).
• Experienced in creating and selling custom travel itineraries to a range of clients within the travel and tourism industry.
• B2B experience and/or inbound experience is a distinct advantage but not a requirement.
• Uses own initiative with a proven collaborative approach to problem‑solving.
• Experienced in supporting, mentoring and/or supervising team members ideally in sales environment.
• Has a proven track record of reaching and exceeding ambitious sales targets.
• Is agile, flexible and does quick but accurate work.
• Strong writing skills including copywriting and editing.
• Working knowledge of the tourism product in Scotland, England, Wales.
• A strong and clear commitment to customer service excellence and "extra mile" delivery.

That said, a passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don't be put off applying just because you don't tick all of the above. What's most important is that you believe you can fulfil this role and demonstrate this accordingly through your application and subsequent interview process.

Diversity, Equity and Inclusion

The Wildernessgroup of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

How to Apply

We’re really keen to hear from you so please send us your CV and Cover Letter in PDF format through the online Breathe HR portal detailing the following:

• Which role you are applying for and in which office location you would like to base yourself
• Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
• How you will enhance the performance of our Custom Sales Team.
• Your proposal for a short custom itinerary based on the following customer brief:
• 2 people staying in Edinburgh for 2 nights followed by 3 nights in the Highlands
• Arriving into and out of Edinburgh Airport
• Staying in 4* or 5* hotels
• Guided days and experiences
• Private transfers throughoutWould like to see castles, have a whisky tasting and enjoy meeting the locals. Quite active but would like a relaxed pace of trip.

Your application must be complete to be fully considered. Please ensure that your CV and Cover Letter are complete in PDF format before clicking apply, as the system may time-out.

All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Additional Information

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply.

If you have any queries or need support please contact us by email: [e-mail]

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