Senior Custody Apps Support AVP — Global Hybrid

Citigroup Inc.; Belfast City District; Hybride; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Parental Leave

Employee discounts

Learning and development resources

Résumé du poste

Citi is seeking a Global Custody Production Support professional to ensure stability and reliability of custody and settlement platforms. You will apply SRE principles, automation, and observability to reduce toil and drive continuous service improvements.

The role focuses on distributed systems, cloud-native tech, and cross-functional teamwork in a fast-paced, global environment. Hybrid working model available, with opportunities across EMEA, APAC, and the Americas.

Qualifications

• Experience in production support for enterprise-scale distributed applications in financial services or mission-critical environments.
• Proven track record coordinating major incident responses and cross-functional collaboration.
• Strong analytical and structured troubleshooting approach.

Responsabilités

• Lead investigation and resolution of production incidents across multiple apps and domains.
• Communicate outage impacts, recovery plans, and risk assessments to stakeholders.
• Collaborate with Development, Infra, and Architecture to improve resilience and performance.
• Perform recovery testing and support enterprise resiliency programs.
• Participate in Incident, Problem, Change, Availability, and Capacity Management processes.
• Maintain current and effective operational procedures and knowledge articles.

Connaissances

Incident Management

SRE

Platform Support

Automation

Stakeholder Management

Problem Solving

Communication

Global Collaboration

Formation

Bachelor's Degree or equivalent experience

Master's Degree preferred

ITIL Cloud certifications advantageous

Outils

SQL Server

Oracle

Linux

Monitoring/Observability

CI/CD tooling

Kubernetes/OpenShift

Description du poste

Citi is seeking a Global Custody Production Support professional to ensure stability and reliability of custody and settlement platforms. You will apply SRE principles, automation, and observability to reduce toil and drive continuous service improvements.

The role focuses on distributed systems, cloud-native tech, and cross-functional teamwork in a fast-paced, global environment. Hybrid working model available, with opportunities across EMEA, APAC, and the Americas.