Hybrid Production Support Engineer – App Reliability

The Depository Trust & Clearing Corporation; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health and life insurace

Pension

Paid Time Off andPersonal/Family Care

Hybrid model: 3 days onsite, 2 days 0r

Job summary

The Depository Trust & Clearing Corporation is seeking an Application Support Engineer to maintain stability, availability, and performance of critical business applications. You will troubleshoot production incidents, support deployments, and improve monitoring across cloud, messaging, and financial platforms.

You will collaborate with development, infrastructure, and business teams, document runbooks, participate in DR/BC exercises, and identify automation opportunities to boost operational

Qualifications

• Bachelor's degree preferred or equivalent practical experience.
• 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.

Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Drive continuous improvement initiatives using SRE and operational best practices.

Skills

Java/J2EE

SQL troubleshooting

Linux/Unix

Python scripting

Azure/AWS

ITIL processes

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Kafka

Splunk

Grafana

Datadog

AutoSys

Kubernetes

Docker

OpenShift

Azure

AWS

Job description

The Depository Trust & Clearing Corporation is seeking an Application Support Engineer to maintain stability, availability, and performance of critical business applications. You will troubleshoot production incidents, support deployments, and improve monitoring across cloud, messaging, and financial platforms.

You will collaborate with development, infrastructure, and business teams, document runbooks, participate in DR/BC exercises, and identify automation opportunities to boost operational