Senior CSM — Hybrid, Equity & EV Benefits

The Electric Car Scheme Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Home office budget

Equity options

Hybrid work model

Mondays & Wednesdays in-office days

Flexible work policy

Job summary

The Electric Car Scheme is hiring a Senior Customer Success Manager in Hayes, London (hybrid). You will own a portfolio of employer accounts, guide onboarding, and drive value and retention across your client base.

You will spot expansion opportunities and collaborate with Product, Sales and Marketing to refine success strategies. You’ll lead onboarding programs, promote engagement, and be the primary contact for executive stakeholders.

Qualifications

• 4+ years experience in customer success, ideally in employee benefits, salary sacrifice, HR tech or fintech.
• Excellent communication skills, written and verbal.
• Strong relationship-building and problem-solving abilities.
• Ability to onboard, train and drive adoption across accounts.
• Experience working with cross-functional teams to shape solutions.

Responsibilities

• Own and strategically manage a portfolio of high-value customer accounts, driving retention, expansion, and long-term success.
• Lead and enhance onboarding programs, ensuring smooth adoption and value realization for new customers.
• Drive engagement and retention across your portfolio, prompting activity and renewal.
• Spot expansion opportunities and make the case for adding Net Zero Benefits.
• Run launch webinars and occasionally on-site visits to promote the scheme.
• Serve as primary contact for customers and executive stakeholders, providing guidance and advocacy.

Skills

Customer success

Onboarding

Relationship management

Cross-functional collaboration

Communication

Tools

CRM systems

Office/Workspace tools

Job description

The Electric Car Scheme is hiring a Senior Customer Success Manager in Hayes, London (hybrid). You will own a portfolio of employer accounts, guide onboarding, and drive value and retention across your client base.

You will spot expansion opportunities and collaborate with Product, Sales and Marketing to refine success strategies. You’ll lead onboarding programs, promote engagement, and be the primary contact for executive stakeholders.