Senior CSM – AI-Driven Renewals & Onboarding

Payaca; West of England; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

33 days holiday (including bank)

Free breakfast and snacks

Free on-site gym

Regular team away-days and socials

Job summary

Payaca Ltd. is seeking a Senior Customer Success Manager to own roughly half of our live customer book across the UK and US, from onboarding and data migration to training, in-life support, renewals and upgrades.

You’ll be the trusted contact for large customers, reporting to the CEO and guiding them with our customer playbook. You’ll apply AI tools to automate processes, fix root causes, and work from our Bristol office as part of a small, empowered team with no separate account-management

Qualifications

• 4+ years in Customer Success, Account Management, or onboarding/implementation in B2B SaaS.

Responsibilities

• Onboard new customers and drive data migration and training.
• Own ongoing relationship, adoption, in-life support and renewals.
• Proactively surface and close upgrades and expansions.
• Be the senior point of contact for larger/enterprise-franchise accounts.

Skills

Customer Success Management

Account Management

Onboarding & Data Migration

B2B SaaS

AI Tooling & Automation

Job description

Payaca Ltd. is seeking a Senior Customer Success Manager to own roughly half of our live customer book across the UK and US, from onboarding and data migration to training, in-life support, renewals and upgrades.

You’ll be the trusted contact for large customers, reporting to the CEO and guiding them with our customer playbook. You’ll apply AI tools to automate processes, fix root causes, and work from our Bristol office as part of a small, empowered team with no separate account-management