Senior CS Leader - Scale & Revenue Impact (£4-5M ARR)

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Wakefield; On-site; GBP 90,000 - 120,000; Full time

Job summary

ABR Talent is recruiting for a senior Customer Success leader in Wakefield to take the helm of a scaled CS function. You will lead two Customer Success Managers, drive adoption and strategic conversations, and influence commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers.

You will be the senior Customer Success voice, partnering with cross-functional teams to protect and grow revenue, manage risk, and elevate the customer journey through data-driven insights.

Qualifications

• Experience leading Customer Success teams within a SaaS environment.
• Proven track record managing scaled or high-volume customer portfolios.
• Commercial mindset to deliver outcomes that protect and grow revenue.
• Confidence to influence senior stakeholders and challenge customers.
• Data-led approach using health, engagement and product adoption to prioritise activity.
• Coaching mentality and setting a high standard through personal interactions.

Responsibilities

• Lead, coach and develop two Customer Success Managers.
• Own strategy, health and performance of a scaled portfolio worth £4-5M ARR.
• Deliver executive meetings, webinars and strategic business reviews.
• Partner with Account Management to maximise retention and renewal success.
• Use data to identify risk and opportunities and act on them.
• Collaborate with Marketing, Digital CS and Data/Analytics to improve the customer journey.
• Serve as senior escalation point for complex customer situations.

Skills

Leadership

SaaS

Stakeholder influence

Data-driven

Job description

ABR Talent is recruiting for a senior Customer Success leader in Wakefield to take the helm of a scaled CS function. You will lead two Customer Success Managers, drive adoption and strategic conversations, and influence commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers.

You will be the senior Customer Success voice, partnering with cross-functional teams to protect and grow revenue, manage risk, and elevate the customer journey through data-driven insights.