Senior CS Leader — Scale, Strategy & £4-5M ARR

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Wollaton; On-site; GBP 90,000 - 140,000; Full time

Job summary

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses seeks a senior Customer Success leader to define how a modern scaled CS organisation operates. You will lead two Customer Success Managers and be a highly visible, customer-facing leader driving adoption and commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers.

This role requires credibility to become the senior CS voice, steering strategic customer conversations and setting the standard for

Qualifications

• Experience leading Customer Success teams within a SaaS environment.
• Proven track record managing scaled or high-volume customer portfolios.
• Commercial mindset: deliver customer outcomes that protect and grow revenue.
• Confidence to influence senior stakeholders and challenge customers constructively.
• A data-led approach using health, engagement and product adoption to prioritise activity.
• Coaching mentality, developing teams while leading by example.

Responsibilities

• Lead, coach and develop two Customer Success Managers.
• Own the strategy, health and performance of a scaled customer portfolio worth £4-5M ARR.
• Deliver executive customer meetings, webinars and strategic business reviews.
• Partner with Account Management to maximise retention and renewal success.
• Use customer health, engagement and product usage data to identify risk and opportunities.
• Collaborate with Marketing, Digital CS and Data & Analytics to improve the scaled customer journey.
• Act as senior escalation point for complex customer situations.

Skills

Leadership

SaaS experience

Commercial mindset

Stakeholder influence

Data-driven

Coaching

Tools

Salesforce

Gong

Hook

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses seeks a senior Customer Success leader to define how a modern scaled CS organisation operates. You will lead two Customer Success Managers and be a highly visible, customer-facing leader driving adoption and commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers.

This role requires credibility to become the senior CS voice, steering strategic customer conversations and setting the standard for