Senior CRM Systems Executive 12-14m FTC

Charles Russell Speechlys LLP; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Equal Opportunities Employer

Job summary

Charles Russell Speechlys LLP in London is seeking a Senior CRM Systems Executive to cover a maternity leave within the Client Data & Systems team. You will oversee InterAction and related e-marketing tools, support users across the firm, and collaborate with the CRM Systems Manager on ongoing upgrades.

The role focuses on data quality, security access, and delivering training and guidance on InterAction and Vuture.

Qualifications

• Experience in marketing or CRM within a professional services environment.
• CRM system and data management experience, including administrator work on InterAction and e-marketing systems (Vuture).
• Experience collaborating with partners and fee-earners.

Responsibilities

• Oversee and administer InterAction, including folder management, security access, data quality, and integrations.
• Collaborate with the CRM Data Steward to resolve data quality issues.
• Champion InterAction capabilities to support the firm's business development strategy.
• Lead on the execution of campaigns and mailings when required.
• Deliver user training for InterAction and Vuture.
• Represent the team at firm meetings and work with IT to resolve technical issues.

Skills

Data quality management

Campaign execution

Training delivery

User support

Tools

InterAction

Vuture

Job description

The Senior CRM Systems Executive will sit in the Client Data & Systems function of the Client Development & Marketing department and will support the effective use of our CRM and e-marketing systems. They will work closely with the CRM Systems Manager and CRM Systems Data Steward, to administer our systems and support our users. They will also work with the Head of Client Data and Systems on certain aspects of our InterAction Hybrid Cloud upgrade project.

They will report into the CRM Systems Manager.

This role is to cover a period of maternity leave.

Roles and Responsibilities

• Oversee and administer our CRM system, InterAction, including folder management and archiving, security access, data quality management, and the smooth running of integrations between other systems
• Oversee and work with the CRM Data Steward to resolve any data quality issues
• Champion the use of InterAction and its capabilities, within our own team and across the firm, to ensure that it is well used and supports the firm’s business development strategy
• Lead on the execution of campaigns and mailings, when required
• Anticipate requests for complex searches and reports and deliver workable solutions
• Act as a trusted advisor to the Client Development team, fee earners and secretaries, for InterAction and Vuture and provide commercially focussed best practice guidance
• Define the training requirements for InterAction and produce supporting guidance notes
• Deliver user training to the Client Development and Marketing teams and other users across the firm for InterAction and Vuture
• Lead on mini-projects for the team
• Represent the team at meetings around the firm
• Work collaboratively with IT to ensure that any technical issues are resolved in a timely manner
• Support the CRM Systems Manager on projects or initiatives, when required

Qualifications and Experience

• Experience in either a marketing or CRM role within a professional services environment and looking to develop their career in a support function.
• System and data management experience, including administrator experience of CRM systems (preferably InterAction) and e-marketing systems (preferably Vuture)
• Experience of working in a professional services environment in a marketing, training or administrative role
• Experience of working with and for partners and fee-earners

Person Specification

• Self-motivated and highly organised
• Self-assured and approachable in their manner of communication
• Excellent attention to detail, highly organised and efficient
• Able to balance competing priorities and multitask in a fast-paced environment, whilst adapting to challenging deadlines
• Takes ownership of tasks
• Flexible and dependable
• Collaborative way of working
• A professional manner with good communication skills

Hybrid working - We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.

Charles Russell Speechlys is an Equal Opportunities Employer, and we are committed to developing an increasingly diverse, inclusive and supportive culture where everyone can be themselves, feel valued, and that they can thrive and belong. Please see here for more information on our employee-led DEI Networks.

For a detailed specification please download the job description in the documents section of this page.