Senior CRM, Data & Insights Lead (Hybrid)

The Third Age Trust - u3a; Greater London; Hybrid; GBP 34,000 - 36,000; Part time

Job summary

The Senior CRM, Data & Insights Officer at The Third Age Trust will lead the implementation, management and continuous improvement of the organisation's CRM and data systems. The role ensures high‑quality data management, delivers actionable insights to support decision‑making, and provides training and support to staff.

The role may move to full‑time as the digital transformation progresses. Working from the London office with hybrid arrangements, you will oversee GDPR compliance, data

Qualifications

• Proven experience managing a CRM system.
• Experience with data analysis, reporting and dashboards is desirable.
• Experience implementing or improving data systems and processes is desirable.
• Experience supporting users and delivering training.

Responsibilities

• CRM & Systems Management: Lead the implementation, configuration and ongoing optimisation of the organisation's CRM system.
• Data Management & Governance: Ensure data accuracy, integrity, and consistency across systems.
• Reporting, Analysis & Insight: Design and deliver dashboards, reports and KPIs.
• Data Protection & Compliance (GDPR): Act as lead for data protection compliance in line with UK GDPR.
• User Support, Training & Engagement: Provide day-to-day CRM support and training.
• Stakeholder & Supplier Management: Manage relationships with internal teams and external CRM providers.
• Continuous Improvement & Strategy: Contribute to organisational digital and data strategy.

Skills

CRM management

Data analysis

Stakeholder liaison

Training delivery

Job description

The Senior CRM, Data & Insights Officer at The Third Age Trust will lead the implementation, management and continuous improvement of the organisation's CRM and data systems. The role ensures high‑quality data management, delivers actionable insights to support decision‑making, and provides training and support to staff.

The role may move to full‑time as the digital transformation progresses. Working from the London office with hybrid arrangements, you will oversee GDPR compliance, data