Senior Credit Controller / Senior Collections Advisor

Yu Energy; Leicester; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking company as a Senior Credit Controller, where your expertise in collections will be pivotal in supporting business customers. This role involves evaluating payment capabilities, making informed decisions, and engaging with clients to facilitate debt resolution. As part of a dynamic team, you will contribute to setting industry standards in Energy Debt Recovery. Enjoy a supportive work environment with ample opportunities for professional growth, a competitive salary, and a range of attractive benefits. If you're motivated, resilient, and ready to make a difference, this could be the perfect opportunity for you!

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Long service recognition

Company sick pay (subject to length of service)

Death in service and critical illness cover

Qualifications

• Strong collections experience including Enforcement/Warrant is desirable.
• Good decision maker who listens and makes accurate decisions under pressure.
• Great communicator, confident and clear on the phone.

Responsibilities

• Evaluate customers’ ability and intent to pay.
• Engage customers over the phone and in writing to remove payment barriers.
• Flag complex situations to management for advice and guidance.

Skills

Collections Experience

Decision Making

Communication Skills

Commercial Thinking

Teamwork

Resilience

Job description

Senior Credit Controller / Senior Collections Advisor

Department: YUR - 2120 - Debt Enforcement & Mgt

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Debt Enforcement Manager

Compensation: £28,000 / year

Description

Reports to: Debt Enforcement Manager

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week

Salary:£28,000 Basic dependent on experience plus up to £5k Bonus

We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.

The Credit and Collections journey is a last resort in debt mitigation and one we always try to avoid through various upstream activities. Sometimes it’s the only way we have to help stop customers getting further into debt and to avoid making it harder for our customers to become debt free.

As a Senior Credit Controller / Senior Collections Advisor at Yü Energy you will assist our business customers to understand their options and you will support our field based partners, visiting our customers.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Operating in a responsible and regulated environment
• Evaluating our customers’ ability and intent to pay
• Making Court applications over the phone
• Making key decisions to protect the customer and the business from further debt exposure
• Ensuring field based partners are fully prepared for upcoming enforcement tasks
• Engaging our customers over the phone and in writing to remove barriers to payment
• Ensure precise factual notes are captured on our systems for future reference
• Flag and escalate complex situations to management for advice and guidance

About Yü

If you have what it takes you could be just what we’re looking for…

• Strong collections experience including Enforcement/ Warrant desirable.
• Calm and composed – you are assertive and not aggressive.
• Good decision maker – you listen carefully and make quick accurate decisions under pressure.
• Commercial thinker – you balance commercial objectives with optimal customer outcomes.
• Intuitive – you establish those customers in genuine payment difficulty versus those who may chose not to pay but have the ability to pay. You’ll establish how any customer vulnerability impacts a customer’s ability to pay.
• Great communicator – you’re confident and clear on the phone.
• Team player – you’re happy to help a fellow colleague.
• Motivated and Resilient – you have a can-do attitude and love to learn.
• Friendly – you’re always polite and speak to people with respect.
• Tenacious – you do what you say you’ll do and you’re a stickler for detail.
• Reliable – you can be depended upon.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• Travel Loan Scheme
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed