Senior Credit Controller

Ki Insurance; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Credit Controller to enhance their credit control processes and manage business risks effectively. This role involves overseeing outsourced service providers, improving premium messaging, and ensuring proactive credit control measures are in place. You will play a pivotal role in performance management, broker liaison, and problem resolution, contributing to the overall success of the credit control function. Join a diverse and inclusive environment where your contributions will be valued, and help shape the future of risk management in a dynamic and supportive setting.

Benefits

Diverse and Inclusive Work Environment

Accessibility Support

Employee Resource Groups

Professional Development Opportunities

Qualifications

• Expertise in credit control processes and business risk management.
• Strong analytical skills for performance reviews and reporting.

Responsibilities

• Manage credit control risks and improve premium messaging processes.
• Oversee outsourced service providers and conduct performance reviews.

Skills

Credit Control

Business Planning

Performance Management

Problem Solving

Broker Liaison

Education

Degree in Finance or Business

Professional Certification in Credit Management

Tools

Credit Control Software

Reporting Tools

Job description

Role Details

We’re looking for a Senior Credit Controller.

About Brit

At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That’s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn’t something to fear but to seize; that it’s full of potential. Not only for our customers but our employees too.

We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving – both professionally and emotionally. If you’re looking for a place to make a real difference read on.

What you’ll be doing

You’ll help us get a handle on the business risks within Credit Control and make sure we’ve got the right controls in place to manage them. Assisting with the business planning process for our team will be part of your role, as well as using your expert knowledge to improve our credit control premium messaging processes and policies.

You’ll also step in as the Deputy for the Group Credit Control Manager whenever needed, ensuring we take a proactive approach to credit control and cash allocation. Providing reports on Credit Control performance and related issues will be another key responsibility, along with resolving complex problems and escalating any outstanding issues as appropriate.

You’ll handle broker liaison to address specific or complex credit control issues on behalf of our outsourced service providers for all classes of business. In terms of outsourced service delivery, you’ll oversee the day-to-day operations of our outsourced providers for credit control and cash allocation functions.

Conducting weekly and monthly performance reviews of the outsourced providers and ensuring remedial action plans are in place and executed when necessary will be crucial. You’ll work with outsourced providers and underwriters to optimise premium collection and cash allocation, manage the aging and escalation of queries, and develop, implement, and manage performance measures for your area of responsibility. Monitoring the SLA performance of the offshore team and ensuring agreed sampling of quality checks are undertaken will also be part of your role.

You’ll assist in planning, forecasting, and agreeing on service volumes and service level metrics, and help identify opportunities to expand the service where additional value can be obtained for the business. Identifying training needs for the outsourced service provider through quality checking and providing corrective training or developing appropriate procedures to address issues will be important.

Lastly, you’ll act as the ambassador for Brit’s outsourced service provider to the business.

We welcome everyone wholeheartedly

We’ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we’ll be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.

Accessibility

We’re located in the Leadenhall Building on Leadenhall Street (EC3V 4AB) and are situated on floors 16 – 18, and 39. All of our floors are accessible by lift, and there are building staff on hand to point you in the right direction. The closest train / underground / DLR links are: Liverpool Street Station (7 mins), Bank Station (6 mins), Fenchurch Street Station (6 mins), Aldgate Station (7 mins). The nearest bus stop is St Mary Axe (Stop LR or Z), which is located just outside the building.

If you have any other questions regarding accessibility, please ask.