Senior Credit Controller

TransUnion; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

TransUnion is seeking a Senior Credit Controller to join their team in Leeds. This hybrid role involves managing overdue invoices, collaborating with internal teams, and ensuring cash targets are met. The company offers a supportive environment with training opportunities and various employee benefits.

Benefits

26 days’ annual leave plus bank holidays

Global wellness days and a birthday bonus day off

Contributory pension and Employee Stock Purchase Plan

Private healthcare and wellbeing programs

Access to diversity forums and communities

Qualifications

• At least 2 years of Credit Control or related customer service experience.

Responsibilities

• Collection of overdue invoices.
• Chasing overdue debts via telephone, email, or letter.
• Ensuring debtor days and cash targets are met.

Skills

Customer Service

Debt Collection

Relationship Management

Job description

Time left to apply: End Date: May 30, 2025 (6 days left to apply)

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, offering specialist services in fraud, identity and risk management, automated decisioning, and demographics. We support organizations across finance, retail, telecommunications, utilities, gaming, government, and insurance sectors.

What You'll Bring:

We’re seeking a Senior Credit Controller to join our growing team.

Day to Day You’ll Be:

1. Collection of overdue invoices.
2. Chasing overdue debts via telephone, email, or letter.
3. Arranging promises to pay with debtors, including details like name and expected payment date.
4. Collaborating with the team to achieve optimal results in the Credit Control Department.
5. Prioritizing tasks, adhering to company standards, and escalating debts as per credit policy.
6. Monitoring and escalating accounts as necessary.
7. Ensuring debtor days and cash targets are met, resolving queries promptly, and escalating delinquent debts for litigation.
8. Building relationships with internal stakeholders to ensure excellent service delivery.
9. Overseeing the Direct Debt run on PeopleSoft.
10. Managing monthly credit note provisions.
11. Inputting LOVs into the billing system monthly.
12. Clearing daily error reports with billing team members.
13. Managing complex client billing analysis monthly.
14. Handling complex billing inquiries and raising manual bills and credit notes as needed.
15. Providing high-level customer service to internal and external clients.
16. Keeping managers and stakeholders updated on work progress.
17. Managing and owning assigned tasks independently.
18. Delivering tasks within deadlines and providing insights in reports and meetings.
19. Resolving issues efficiently, aiming for first-touch resolution.
20. Leading delegated processes under manager supervision.

Essential Skills & Experience:

• At least 2 years of Credit Control or related customer service experience.

Impact You'll Make:

What’s In It For You?

Join a friendly, forward-thinking global company. Benefits include:

• 26 days’ annual leave plus bank holidays (increasing with service)
• Global wellness days and a birthday bonus day off
• Contributory pension and Employee Stock Purchase Plan
• Private healthcare and wellbeing programs
• Access to diversity forums and communities

TransUnion – a place to grow:

If you lack some skills, we’re open to training and development to help you succeed. We believe in growth and overcoming imposter syndrome together.

Flexibility at TU:

We promote flexible and inclusive policies to balance work and personal responsibilities. If the role is full-time, but you seek part-time or flexible work, discuss with us.

Additional support:

We value diversity and provide reasonable adjustments during recruitment. Contact us at [e-mail] if needed.

Interview & Hiring Process:

Most recruitment is virtual, with in-person interviews arranged if necessary.

Note:

We do not accept unsolicited CVs from recruitment agencies unless on our PSL.

#LI-Hybrid

Learn more about Life At TU UK:

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This is a hybrid position requiring in-person work at a TU office at least two days a week.

Beware of scams:

If you receive suspicious communication claiming to be from TransUnion, verify the details before sharing personal information. Contact [e-mail] or [phone] for verification.

About TransUnion:

We are a global information and insights company with over 12,000 employees in more than 30 countries, committed to creating trust through reliable consumer representation and innovative solutions across credit, marketing, fraud, risk, and analytics, empowering millions worldwide.