Senior Courier

DHL Germany; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international courier service in the UK is seeking a Senior Courier to lead a team in delivering and collecting shipments. The ideal candidate will have excellent people management skills and be able to work effectively under pressure. Responsibilities include motivating the team, setting KPI targets, and ensuring customer satisfaction. Join us to make an impact in our TEL Service Centre.

Qualifications

• Experience in leading and motivating a team.
• Ability to work effectively under pressure and meet tight deadlines.
• Diligent and attentive to detail.

Responsibilities

• Lead and motivate a team of couriers for efficient delivery and collection.
• Set and monitor KPI targets to manage performance.
• Conduct daily briefs and regular reviews with team members.

Skills

Excellent people management skills

High-performance mindset

Sound decision-making skills

Effective communication

Organisational skills

Tools

Sophisticated IT tools

Job description

Join us as a Senior Courier at our TEL Service Centre

Location: DHL International (UK) Ltd, Hortonwood 45, Hortonwood, Telford, TF1 7FA

Hours: Monday - Friday 07.00 – 17.00

What you'll do

As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments, ensuring they are accompanied by the required documentation, while upholding our high standards and prioritising customer satisfaction.

• Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
• Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.
• Set and monitor KPI targets for your team and address any performance issues accordingly.
• Ensure all couriers meet delivery exception targets for the correct time customer hit rate, and manage underperformance accordingly.
• Represent DHL professionally and efficiently to increase customer satisfaction.
• Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.
• Conduct regular 121 reviews and annual appraisals with your team members.

What you'll need

• Excellent people management skills with the ability to lead and motivate a team.
• A high-performance mindset for yourself and your team
• Sound decision-making and communication skills.
• Ability to work effectively under pressure.
• Flexible working approach with a friendly and enthusiastic attitude
• Good team player with the ability to work on your initiative and meet tight deadlines.
• Excellent organisational skills and the ability to prioritise.
• Highly professional, accurate and effective work ethic.
• Willingness to change.
• Diligent and attentive to detail.
• Proficient in using sophisticated IT tools.
• Demonstrates respect and result-focused behaviours.
• Displays the CIS attributes of can-do, passion, speed and right first time.

What's Next

Take the next step in your career and apply now by uploading your CV online. Please note that due to regulatory requirements, we will need a full 5-year employment history and conduct a Criminal Record check for successful applicants.

We look forward to welcoming you to the TEL SVC Team.

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