Senior Courier

Deutsche Post; Lincoln; On-site; GBP 27,000 - 36,000; Full time

Job summary

DHL Lincoln is seeking a Senior Courier to lead and support a team of couriers, ensuring deliveries and collections meet service standards. You’ll provide hands-on support, briefings, and performance coaching while maintaining safety and regulatory compliance.

The role emphasizes frontline leadership, route coverage readiness, and collaboration with the operations team to sustain high levels of service and efficiency.

Qualifications

• Experience in a courier, logistics or service centre environment.
• Previous supervisory or leadership experience is advantageous.
• Strong organisational, communication and problem-solving skills.
• Ability to prioritise workload and manage performance.
• Full UK driving licence and willingness to drive operationally when required.

Responsibilities

• Lead a designated team of couriers, ensuring daily tasks are completed effectively.
• Hold regular 1:1s, performance conversations and development reviews.
• Coach and motivate team members to achieve productivity and service KPIs.
• Address performance issues through coaching and structured processes.
• Deliver clear daily briefs and debriefs to keep the team aligned and engaged.
• Ensure all deliveries and collections meet DHL network and customer standards.
• Monitor KPIs such as delivery success and productivity, taking action where required.
• Maintain high levels of customer satisfaction through professional service.
• Act as a key point of contact for operational issues and queries.
• Provide route cover where required to maintain service continuity.
• Adapt to different routes and operational demands as needed.
• Ensure compliance with driving hours, safety and operational regulations.
• Maintain high standards of safety, security and compliance.
• Support wider Service Centre activities and cover management when required.
• Balance cost control with service excellence.

Skills

Leadership

Operational awareness

Communication

Problem-solving

People management

Calm under pressure

Job description

Senior Courier

Contract: Permanent
Location: Lincoln Service Centre - LN6 9BJ

Shift Pattern: Mon-Fri - 08.00 - 17.30

Lead, Support and Deliver - Join Our Operations Team

We’re excited to offer an opportunity for a motivated and experienced individual to join as a Senior Courier.

This role is ideal for someone with strong operational experience and a passion for delivering outstanding service, whether you’re already part of DHL or looking to take the next step externally into a leadership role within a global logistics leader.

As a Senior Courier, you’ll take on a key frontline leadership position, supporting and coordinating a team of couriers while ensuring deliveries and collections are completed safely, efficiently and in line with DHL service standards. You'll also remain close to the operation, providing hands‑on support when needed.

What You’ll Be Doing

Leading & Developing the Courier Team

• Manage a designated team of couriers, ensuring daily tasks are completed effectively
• Hold regular 1:1s, performance conversations and development reviews
• Coach and motivate team members to achieve productivity and service KPIs
• Address performance issues through coaching and structured processes
• Deliver clear daily briefs and debriefs to keep the team aligned and engaged

Driving Service & Operational Performance

• Ensure all deliveries and collections meet DHL network and customer standards
• Monitor KPIs such as delivery success and productivity, taking action where required
• Maintain high levels of customer satisfaction through professional service
• Act as a key point of contact for operational issues and queries
• Provide route cover where required to maintain service continuity

Supporting Operational Efficiency & Flexibility

• Adapt to different routes and operational demands as needed
• Ensure compliance with driving hours, safety and operational regulations
• Maintain high standards of safety, security and compliance
• Support wider Service Centre activities and cover management when required
• Balance cost control with service excellence

Who We’re Looking For

A Proactive Leader with Strong Operational Awareness

You will:

• Lead by example and inspire others to perform at their best
• Bring experience from a courier, logistics or operational environment
• Communicate effectively and build strong working relationships
• Stay calm under pressure and adapt quickly in a fast‑paced setting
• Be committed to delivering excellent service every day

Skills & Experience

• Experience in a courier, logistics or service centre environment
• Previous supervisory or leadership experience is advantageous
• Strong organisational, communication and problem‑solving skills
• Ability to prioritise workload and manage performance
• Full UK driving licence and willingness to drive operationally when required

Why Join DHL?

• Be part of a global leader in logistics with a strong reputation for service excellence
• Opportunity to step into a leadership role with real impact
• Ongoing training and development, including leadership skills
• Clear career progression opportunities within Operations
• A supportive and inclusive team environment

Interested in Applying?

Whether you’re looking to grow your career within DHL or bring your experience from outside the business, we’d love to hear from you.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

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