Senior Core Account Solution Engineer, NGO

Salesforce, Inc.; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative firm is looking for a passionate Solution Engineer to join their dynamic team focused on nonprofits. In this role, you will act as a trusted advisor, aligning customer needs with Salesforce solutions while delivering engaging demos that showcase the value of technology in driving positive impact. Your expertise in nonprofit management and Salesforce technology will be crucial as you collaborate with account teams and support customer engagement initiatives. If you're ready to make a difference in the nonprofit sector and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in nonprofit management or operational roles.
• Strong communication and strategic vision skills.

Responsibilities

• Deliver customized demos highlighting business value.
• Support customer-facing events to drive engagement.

Skills

Strategic Thinking

Customer Success

Problem-Solving

Communication Skills

Time Management

Education

Background in Nonprofit Management

Salesforce Certifications

Tools

Salesforce Platform

Salesforce Clouds

Job description

Salesforce for Nonprofits is committed to increasing innovation and efficiency within nonprofit organizations. Our mission is to support more causes, reinvesting in communities and creating a cycle of positive impact. We are seeking exceptional candidates to join our Solution Engineering team within Salesforce for Nonprofits.

As a Solution Engineer, you will:

1. Act as a trusted advisor to customers across EMEA, demonstrating Salesforce’s capabilities, shaping go-to-market strategies, and creating assets to support the team.
2. Identify customer needs, align them with Salesforce solutions, and collaborate with account teams to drive success.

Key responsibilities include:

• Deliver customized, story-driven demos highlighting business value and solution benefits.
• Research and develop technical perspectives aligned with industry trends and customer goals.
• Present Salesforce value propositions to technical and executive audiences.
• Support customer-facing events to drive pipeline growth and customer engagement.
• Complete relevant training and certifications to stay current.
• Set and meet quarterly and annual goals with your manager.
• Manage multiple projects effectively in a fast-paced environment.
• Support RFP/RFI processes by coordinating responses and preparing executive summaries.

Required Experience:

• Passion for nonprofits and technology, with strategic thinking and a commitment to customer success.
• Background in nonprofit management, operational roles, Salesforce technology, or enterprise technology sales.
• Experience with Salesforce platform (pre-sales, implementation, or post-sales) is advantageous.
• Ability to thrive in a fast-paced, team-oriented environment.
• Strong problem-solving skills across business and technical domains.
• Excellent critical thinking, strategic vision, and communication skills.
• Effective time management, prioritization, and collaboration abilities.
• Willingness and ability to travel domestically and internationally.

Preferred Qualifications:

• Experience with Salesforce Clouds, AI, and Agentforce.
• Salesforce certifications such as Admin 201 and Nonprofit Cloud Consultant.
• Pre-sales, consulting, or professional services experience.
• Languages: French and/or Spanish are highly preferred.