Senior Coordinator, Patient Services

Baxter International Inc.; Cheadle; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Work-life balance

Job summary

Baxter International Inc. is seeking a customer service role within its pharmacy/healthcare support operations in the United Kingdom.

The team coordinates prescription management, patient stock levels, and order processing for home delivery, ensuring accurate data entry and timely service. You will work with planning, warehousing, sales and customers to maintain a reliable and positive patient experience, with rotating hours Monday to Friday.

Qualifications

• Experience in customer service or patient-centric roles.
• Proven experience using CRM systems.
• IT proficiency and ability to navigate software systems.

Responsibilities

• Respond to inbound calls and initiate outbound calls to patients and customers to process stock orders and resolve queries.
• Activate new patients onto the service and coordinate installation delivery per customer requirements.
• Accurately enter prescriptions on the Patient Management System.
• Process patient orders on the Patient Management System as advised by prescriptions.
• Organise collections and process sales returns within allocated timeframes.
• Manage administration of records with accuracy and timeliness.

Skills

Customer service

CRM systems

IT proficiency

Healthcare experience

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

This IS Where You Make Life-Saving Products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning/ Warehousing/ Sales and Customers, to build a reliable, consistent, and positive customer experience.

Your working hours

Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

What are some of the tasks you’ll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in

line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you’ll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.