Senior Contract Manager, Live Projects & Critical Infra

First Point Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work in London

Job summary

First Point Group is recruiting a Senior Contract Manager in central London for a full-time, hybrid role. You will own customer, supplier and partner contracts through the live delivery and operational lifecycle, ensuring compliance with SLAs and risk controls.

The ideal candidate has 7–10+ years in contract or commercial management within telecommunications or mission-critical environments, with strong change control and stakeholder management experience.

Qualifications

• 7-10+ years' experience in contract, commercial or operational contract management.
• Demonstrable experience of contractual change, variations, claims, risk and dispute management.
• Experience managing SLA-driven operational or managed-service contracts.

Responsibilities

• Manage complex customer, supplier and partner contracts through the delivery and operational lifecycle.
• Analyse obligations, deliverables, liabilities, warranties and commercial risks.
• Own change control, variations, impact assessments and contractual notices.
• Review claims, assess contractual exposure, and prepare entitlements.
• Monitor SLAs, KPIs, incidents, service credits and corrective actions.
• Maintain contract governance and chairs reviews with customers and internal teams.
• Maintain risk registers and ensure mitigation and escalation.
• Collaborate with Operations, Engineering, Sales, Finance, Legal and others.

Skills

Contract management

SLA management

Change control

Risk management

Stakeholder management

Job description

First Point Group is recruiting a Senior Contract Manager in central London for a full-time, hybrid role. You will own customer, supplier and partner contracts through the live delivery and operational lifecycle, ensuring compliance with SLAs and risk controls.

The ideal candidate has 7–10+ years in contract or commercial management within telecommunications or mission-critical environments, with strong change control and stakeholder management experience.