Senior Contract Manager

First Point Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work in London

Job summary

First Point Group is recruiting a Senior Contract Manager in central London for a full-time, hybrid role. You will own customer, supplier and partner contracts through the live delivery and operational lifecycle, ensuring compliance with SLAs and risk controls.

The ideal candidate has 7–10+ years in contract or commercial management within telecommunications or mission-critical environments, with strong change control and stakeholder management experience.

Qualifications

• 7-10+ years' experience in contract, commercial or operational contract management.
• Demonstrable experience of contractual change, variations, claims, risk and dispute management.
• Experience managing SLA-driven operational or managed-service contracts.

Responsibilities

• Manage complex customer, supplier and partner contracts through the delivery and operational lifecycle.
• Analyse obligations, deliverables, liabilities, warranties and commercial risks.
• Own change control, variations, impact assessments and contractual notices.
• Review claims, assess contractual exposure, and prepare entitlements.
• Monitor SLAs, KPIs, incidents, service credits and corrective actions.
• Maintain contract governance and chairs reviews with customers and internal teams.
• Maintain risk registers and ensure mitigation and escalation.
• Collaborate with Operations, Engineering, Sales, Finance, Legal and others.

Skills

Contract management

SLA management

Change control

Risk management

Stakeholder management

Job description

Are you a Senior Contract Manager (7+ years of experience managing contracts through a live project delivery / operational lifecycle) and working experience from either of the following industries - telecommunications, rail, defence, utilities, infrastructure or another mission-critical environment?

This is not a procurement or pre-tender related contract management role – it is mandatory that the successful candidate will have managed commercial contracts (customer, supplier & partner) throughout a live project delivery and/or live project operations. We’d also be very interested in seeing candidates that have come from telecom companies with SLA / delivery services such as Vodafone, Ericsson, MBNL, Nokia etc.

First Point Group is recruiting on behalf of a global technology organisation delivering mission-critical communications solutions across major infrastructure networks. This is an exciting opportunity for an experienced Contract Manager to take ownership of the contractual and commercial management of complex customer projects and operational services.

• This is a full-time, permanent role
• Hybrid-working out of office in central London (easily accessible via mainline train stations / underground).

*****PLEASE NOTE - sponsorship cannot be provided. Candidates must live in the UK with valid rights to work.

Responsibilities

• Manage complex customer, supplier and partner contracts throughout the delivery and operational lifecycle.
• Analyse contractual obligations, deliverables, dependencies, liabilities, warranties and commercial risks.
• Own contractual change control including Change Requests, variations, impact assessments, approvals and contractual notices.
• Review customer and supplier claims, assess contractual validity and commercial exposure, and prepare company claims and contractual entitlements where appropriate.
• Monitor contractual service performance including SLAs, KPIs, availability, P1/P2 incidents, service credits and corrective actions.
• Establish and maintain contract governance frameworks and chair regular customer and internal contract reviews.
• Maintain contractual and commercial risk registers and ensure appropriate mitigation and escalation.
• Manage contractual disputes and escalations in accordance with agreed governance procedures.
• Work closely with Operations, Engineering, Sales, Presales, Finance, Procurement, Supply Chain and Legal.
• Maintain comprehensive contractual records, correspondence, notices, approvals and audit trails.
• Produce management information covering service performance, contractual risk, commercial position, change and required actions.
• Maintain sufficient telecommunications knowledge to understand and challenge technical issues and determine their contractual and commercial implications.

Experience Required

• 7-10+ years' experience in contract, commercial or operational contract management.
• Strong experience managing complex post-award customer contracts.
• Demonstrable experience of contractual change, variations, claims, risk and dispute management.
• Experience managing SLA-driven operational or managed-service contracts.
• Strong commercial and financial understanding.
• Experience managing senior customer and internal stakeholders.
• Experience within telecommunications, rail, defence, utilities, infrastructure or another mission-critical environment.
• Telecommunications or critical-network knowledge would be highly advantageous.