Senior Contract & Accounts Manager — Occupational Health

Heales Medical; Aberdeen City; On-site; GBP 32,000 - 34,000; Full time

Job summary

Heales Medical is seeking an experienced Contract Manager to own a portfolio of client contracts and drive service excellence across Occupational Health services. You will coordinate administration, clinicians, and operations to ensure smooth delivery and contract compliance.

You will manage client relationships, oversee KPIs, and support pricing discussions, renewals and continuous improvement initiatives, contributing to growth and client satisfaction.

Qualifications

• At least 5 years' experience in Contract Management, Key Account Management or a similar client-facing management role.
• Strong experience managing client relationships and multiple contracts, with an understanding of contractual obligations and service delivery.
• Excellent verbal and written communication skills, with the confidence to engage professionally with clients and stakeholders at all levels.
• Experience planning, organising and facilitating client meetings and formal contract reviews.
• Strong organisational and project management skills, with the ability to manage competing priorities and deadlines.
• Experience managing customer complaints, resolving service issues and handling challenging client situations professionally.
• Good commercial awareness, including an understanding of contract profitability, invoicing and financial performance.
• Experience monitoring performance against KPIs and using management information to drive improvements.

Responsibilities

• Take responsibility for the day-to-day management of an assigned portfolio of client contracts.
• Build and maintain strong, professional relationships with key client contacts and stakeholders.
• Act as the primary point of contact for client queries, concerns and complaints, ensuring these are managed and resolved in line with company procedures.
• Maintain regular communication with clients through meetings, telephone calls and emails to ensure satisfaction and service continuity.
• Organise and lead regular client service review meetings, including monthly or client-agreed review meetings.
• Develop an understanding of each client's business, contractual requirements, expectations and priorities.
• Gather and review client employee feedback, identifying opportunities to improve service delivery.

Skills

Contract management

Key account management

Client relationships

Communication skills

Project management

KPI monitoring

Commercial awareness

Issue resolution

Tools

Microsoft Office

Excel

Job description

Heales Medical is seeking an experienced Contract Manager to own a portfolio of client contracts and drive service excellence across Occupational Health services. You will coordinate administration, clinicians, and operations to ensure smooth delivery and contract compliance.

You will manage client relationships, oversee KPIs, and support pricing discussions, renewals and continuous improvement initiatives, contributing to growth and client satisfaction.