Clinical Service Manager- Occupational Health

Heales Medical; St. Neots; On-site; GBP 50,000 - 55,000; Full time

Job summary

Heales Medical in St Neots is seeking a Clinical Services Manager to lead our Occupational Health team. You will oversee clinical staff, plan workloads and ensure high standards of service delivery across client contracts.

Reporting to the Managing Director, you will drive clinical governance, quality assurance and staff development while maintaining clinical credibility by providing hands-on support when needed.

Qualifications

• Current NMC registration as a Registered Nurse.
• Occupational Health qualification at certificate, diploma or degree level.
• At least 5 years' experience within Occupational Health.
• Experience managing, supervising or coordinating clinical staff.
• Experience in clinical audits, quality assurance and clinical governance.

Responsibilities

• Lead, manage and develop the Occupational Health Nurses and Advisers.
• Coordinate clinical rotas, workloads and staff coverage across contracts.
• Oversee clinical audits, quality assurance and governance reviews.
• Provide professional guidance and development to the clinical team.

Skills

NMC registration

Occupational Health qualification

Workforce planning

Leadership

Communication

Problem-solving

Education

NMC Registration

Occupational Health qualification (certificate/diploma/degree)

Job description

Heales Medical - St Neots

Clinical Services Manager - Occupational Health

Salary: £50,000 - £55,000 per annum

Overview

Are you an experienced Occupational Health Nurse or Adviser ready to take the next step into a senior clinical leadership role? We are looking for a confident and motivated Clinical Services Manager to join our growing team at Heales Medical. This is an exciting opportunity to lead and develop our clinical workforce, maintain high standards of clinical quality and ensure the effective delivery of Occupational Health services across our client base. Reporting to the Managing Director, you will work closely with the Operations and HR teams, taking responsibility for clinical team management, workforce planning, clinical governance and continuous improvement. Heales Medical is a growing provider of Innovative Occupational Health services across the UK, committed to delivering high-quality services and investing in our people.

About The Role

This is a varied management position combining clinical leadership, people management and operational coordination. You will manage and support our Occupational Health Nurses and Advisers, ensuring workloads are effectively allocated, clinical cover is maintained and performance standards are achieved. You will also oversee clinical audits, quality assurance, staff development and clinical policies, acting as a senior point of contact for our wider clinical workforce, including Physicians and Technicians. While the primary focus is management and leadership, you will retain your clinical credibility and provide direct clinical support when required.

Key Responsibilities

Clinical Team Management

• Lead, manage and develop the Occupational Health Nurses and Advisers.
• Conduct regular one-to-ones, performance reviews and development discussions.
• Support recruitment, induction, training and staff retention.
• Address performance and attendance concerns appropriately.

Workforce & Operational Management

• Coordinate clinical rotas, workloads, annual leave and sickness cover.
• Ensure appropriate clinical staffing across all client contracts.
• Monitor workforce capacity and identify resource requirements.
• Work closely with Operations and Contract Managers to maintain service delivery.

Clinical Governance & Quality

• Coordinate clinical audits and quality assurance reviews.
• Monitor clinical records, standards and compliance.
• Identify clinical risks and implement improvement plans.
• Review and update clinical policies, procedures and best practice.

Clinical Leadership & Development

• Provide professional guidance and support to clinical colleagues.
• Work collaboratively with Occupational Health Physicians.
• Identify training and competency requirements.
• Promote clinical best practice and continuous improvement.

To Be Successful in This Role, You Will Demonstrate

• Current NMC registration as a Registered Nurse.
• An Occupational Health qualification at certificate, diploma or degree level.
• At least 5 years' experience within Occupational Health.
• Previous experience managing, supervising or coordinating clinical staff.
• Experience in clinical audits, quality assurance and clinical governance.
• Strong workforce planning and organisational skills.
• Confidence managing performance and supporting staff development.
• Excellent communication, leadership and problem-solving skills.
• A proactive approach to improving clinical services and maintaining high standards.

Desirable (But Not Essential)

• Experience managing a multidisciplinary Occupational Health team.
• Experience working alongside Occupational Health Physicians.
• Experience managing clinical teams across multiple locations or contracts.
• Experience in clinical workforce planning and resource forecasting.
• Knowledge of Health & Safety legislation.
• Experience in Business Development
• NEBOSH qualification or equivalent.

Why Join Us?

At Heales Innovation Group, you'll become part of a supportive and growing organisation where people are at the heart of everything we do.

We offer the opportunity to:

• Take on a senior leadership role within a growing Occupational Health business.
• Lead and develop an experienced clinical team.
• Influence clinical standards, governance and service development.
• Work alongside experienced Occupational Health professionals.
• Develop your leadership and management career.
• Support Business Development and contribiute to invation in Occupational Health market.

Our Values

Everything we do is underpinned by our core values. We are looking for people who are:

Professional | Caring | Respectful | Dedicated | Trustworthy | Disciplined | Resilient

Location: St Neots

Salary: £50,000 – £55,000 per annum

Hours: Full Time

Reporting to: Managing Director

If you're an experienced Occupational Health professional looking for an opportunity to lead a clinical team, influence service quality and take the next step in your management career, we'd love to hear from you.