Senior Content Operations Lead – Live & VOD (UK)

Deltatre S.p.A.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Deltatre S.p.A. is seeking a Content Operations Manager to oversee live and VOD content for a designated client portfolio. You will ingest, enrich, schedule and publish content, create thumbnails, ensure accurate metadata, and coordinate with Senior Content Operations Managers to plan and deliver on time.

You will support live operations, build playlists, and manage front-end presentation while adhering to client guidelines and brand standards. Some shifts around live events are expected.

Qualifications

• 3+ years' experience in content operations, media operations or digital publishing for streaming/broadcast/sports media.
• Hands-on experience ingesting, scheduling and publishing VOD content in a CMS or video platform.
• End-to-end VOD workflow: ingestion, transcoding, metadata, playlisting, and front-end verification.
• Experience supporting live event operations, including scheduling and real-time monitoring.
• Experience writing/maintaining metadata to a style guide or client specification.
• Experience creating thumbnails and images in Adobe Photoshop with brand templates.
• Experience running quality checks on content playback, metadata or front-end presentation.
• Experience handling day-to-day client requests and escalating risks early.
• Experience writing or maintaining process documentation and checklists.
• Able to work late midweek and weekend shifts around live events.
• Experience with geo-restrictions, rights windows or content availability rules.
• Knowledge of sports formats and programming (pre/post-game shows, highlights, replays).
• Experience training colleagues or clients on systems and tools.
• Experience contributing to proof-of-concepts or onboarding for new clients.
• Experience across multiple front ends (web, mobile, connected TV).

Responsibilities

• Work across the full VOD lifecycle – media ingestion, transcoding, metadata enrichment, playlisting, publishing and front-end verification.
• Schedule, onboard and validate live and upcoming events on daily, weekly and seasonal cycles, accurately and on time.
• Support live operations with real-time monitoring, troubleshooting and delivery coordination.
• Build playlists, set ordering logic and manage front-end presentation and promotion – with direction from seniors at first.
• Create thumbnails for upcoming events, highlights and replays and, where appropriate, hero images from templates.
• Build thumbnail templates from brand guidelines.
• Contribute to delivery of proof-of-concepts for prospective clients.
• Create and document metadata across VOD content, including titles, descriptions, tags and geo-restrictions.
• Keep metadata neutral, clear and consistent, and follow client requirements.
• Update and iterate metadata documentation as requirements change.
• Write and implement descriptions for upcoming live events.
• Conduct regular audit checks on content playback, metadata accuracy and front-end presentation.
• Keep systems and platforms consistent through daily and weekly validation.
• Support the Senior Content Operations Managers with day-to-day delivery across your assigned client portfolio.
• Respond to operational issues and support real-time decisions.
• Flag issues, dependencies and potential delays early, and suggest improvements to workflows and processes.
• Work with live and schedule operations colleagues to keep content delivery seamless.
• Provide real-time updates and reporting, and elevate risks to management.
• Handle day-to-day client requests from start to finish.
• Help onboard and train new team members on best practice and quality standards.
• Train new self-service clients on our systems and platforms.
• Share client knowledge so the team doesn't depend on any one person.
• Support proof-of-concepts or onboarding for new clients.
• Experience across multiple front ends (web, mobile, connected TV).

Skills

Content operations experience

VOD scheduling

CMS/video platform experience

Photoshop thumbnail creation

Metadata management

Live event support

Quality checks

Process documentation

Stakeholder management

Multi-front-end (web/mobile/TV)

Tools

Adobe Photoshop

CMS/Video Platform

Job description

Deltatre S.p.A. is seeking a Content Operations Manager to oversee live and VOD content for a designated client portfolio. You will ingest, enrich, schedule and publish content, create thumbnails, ensure accurate metadata, and coordinate with Senior Content Operations Managers to plan and deliver on time.

You will support live operations, build playlists, and manage front-end presentation while adhering to client guidelines and brand standards. Some shifts around live events are expected.