Senior Contact Centre Trainer & Quality Coach

Rentokil Initial; Birmingham; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Private Healthcare

Company pension

Discounts and cashback offers

Employee Assistance Programme (EAP)

Long service recognition

Refer a Friend bonus

Job summary

Rentokil Initial is hiring a Contact Centre Trainer in Birmingham or Dudley. You will coach and train new staff, ensuring they meet company standards and understand training expectations. The role involves classroom and virtual sessions, feedback, and supporting process rollouts.

Ideal candidates have experience in training or contact centres, with excellent listening and communication skills, strong IT abilities, and a passion for developing others in a fast-paced environment.

Qualifications

• Experience in a training environment is desirable.
• Excellent listening and communication skills are essential.
• Strong IT skills including MS Office and virtual training tools.

Responsibilities

• Coach and train new staff members.
• Ensure employees adhere to high company standards.
• Deliver classroom and virtual training sessions.
• Provide feedback and monitor training effectiveness.
• Support rollout of new processes and training modules.
• Possess strong organisational and time management abilities.
• Assist in quality monitoring and coaching of the team.

Skills

Excellent listening

Communication skills

IT skills

Organisational skills

Time management

Self-motivated

Coaching/mentoring

People development

Tools

Microsoft Office

Job description

Rentokil Initial is hiring a Contact Centre Trainer in Birmingham or Dudley. You will coach and train new staff, ensuring they meet company standards and understand training expectations. The role involves classroom and virtual sessions, feedback, and supporting process rollouts.

Ideal candidates have experience in training or contact centres, with excellent listening and communication skills, strong IT abilities, and a passion for developing others in a fast-paced environment.