Senior Consultant (Global Benefits)

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in global employee benefits is seeking a Client Manager to oversee service delivery and client relationships. The role involves managing larger accounts, ensuring compliance, and proactively seeking new business opportunities. Ideal candidates will have strong client management experience, excellent communication skills, and relevant qualifications in insurance or HR.

Qualifications

• Strong experience in client management for global benefits.
• Excellent written and verbal communication skills.
• Proactive and commercial approach to client service.

Responsibilities

• Lead medium and larger accounts, managing client relationships.
• Deliver client services and ensure compliance with processes.
• Develop networks with global partner offices to enhance service delivery.

Skills

Client management

Communication

Proactive approach

Team management

Commercial track record

Education

Training in insurance or HR

Qualifications in international benefits (IEBA)

Job description

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Client:

Lockton

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

The purpose of this role is to provide service delivery to clients across the People Solutions practice. Responsible for leading larger accounts and providing client services for an assigned book of global employee benefits business.

Key Tasks & Duties

CLIENT FOCUS/MANAGEMENT

• Lead medium and larger accounts, build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services.
• Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues.
• Actively manage the client portfolio including evidence of client management planning.
• Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues.

CLIENT DELIVERY

• Consider and deliver idea suggestions and/or updates to clients.
• Use and interpret client data to tell a story for a client.
• Able to effectively communicate complex and technical issues to clients and colleagues.
• Managing client expectations on delivery/what can be achieved.
• Implement best practices across the team and implement/embed processes where appropriate.
• Accountable for monitoring the scope, budget, and other metrics through effective project tracking.
• Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.

MAKING EFFECTIVE CONNECTIONS

• Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
• Proactively liaise with local Lockton Global offices and partners as needed to resolve any issues.
• Actively seek and support new business opportunities including RFP responses.
• Ownership for pricing and scoping of small and mid-sized projects.
• Take new ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees.
• Ensure that the client database holds up to date / relevant information for all designated clients.

MANAGING SELF & DEVELOPMENT

• Awareness of multiple propositions and solutions available and how to apply/combine them to client need.

Experience, Skills & Knowledge

Desired skills & knowledge:

• Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits
• Excellent communication skills – both written and verbal
• Proactive and commercial approach to clients
• People or team management (where applicable)
• Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline
• Strong client & commercial track record

Further experience, skills, or knowledge

• Fluency or professional proficiency in a foreign language is often helpful
• Any other professional qualifications or training are also an advantage
• Experience working or living abroad is helpful although not required.