Senior Consultant – Customer Identity & Access Management (CIAM)

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Consultant in Customer Identity & Access Management (CIAM) based in Chelmsford. In this role, you will provide strategic technology leadership, guiding the architecture and implementation of a secure identity management platform using SAP Customer Data Cloud. Your expertise will drive regulatory compliance, enhance customer experiences, and improve operational efficiencies across digital applications. Ideal candidates will bring substantial CIAM experience and a passion for bridging technology and user experience.

Qualifications

• 6+ years of experience in identity and access management.
• Strong expertise in SAP Customer Data Cloud.
• Deep understanding of identity standards and protocols (SAML, OAuth 2.0).

Responsibilities

• Architect and implement secure CIAM solutions.
• Drive strategic integration of CIAM with digital platforms.
• Mentor developers and engineers in CIAM operations.

Skills

Identity and access management

Consultative insight

Data privacy design

Interoperability

Stakeholder engagement

Education

Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL)

Tools

SAP Customer Data Cloud

Job description

Social network you want to login/join with:

Senior Consultant – Customer Identity & Access Management (CIAM), Chelmsford

Client: Ampstek

Location: Chelmsford

Job Category: Other

-

EU work permit required: Yes

Job Views: 6

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

About the Role:

As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC).

This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation.

Key Responsibilities:

• Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC, aligned with Roche’s enterprise digital strategy.
• Serve as a consultative partner to business and technology teams, translating business needs into secure, user-friendly identity experiences.
• Drive the strategic integration of CIAM with digital platforms and applications, ensuring interoperability and performance across ecosystems.
• Champion compliance and data privacy by designing solutions that meet global regulatory standards (GDPR, CCPA, etc.) and internal governance requirements.
• Provide technical leadership and mentoring to developers and platform engineers, fostering a high-performing and knowledge-sharing team culture.
• Oversee CIAM operations and continuous improvement, ensuring system reliability, security posture, and proactive incident resolution.
• Engage in cross-functional program planning, contributing to timelines, resource strategies, and stakeholder alignment in an agile delivery environment.
• Stay ahead of emerging technologies and trends in CIAM, identity protocols, and cybersecurity—proactively proposing enhancements to future-proof the platform.

Your Profile:

• 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions.
• Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated CIAM capabilities.
• Strong understanding of identity standards and protocols such as SAML, OAuth 2.0, OpenID Connect, and their secure implementation.
• Experience designing and managing privacy-first architectures, with knowledge of GDPR, CCPA, and industry data protection frameworks.
• Proven ability to lead technical initiatives, influence architectural decisions, and collaborate effectively with both technical and business teams.
• Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL, etc.) are advantageous.
• Excellent communication and stakeholder engagement skills—able to convey complex ideas in a clear and actionable way.
• Agile working experience (Scrum, SAFe, etc.) and a mindset of continuous learning and adaptability.