Senior Consultant

Lockton; Greater London; On-site; GBP 65,000 - 100,000; Full time

Job summary

Lockton is seeking a Senior Consultant to lead service delivery for major client accounts in the UK within People Solutions. You will focus on retention and renewal growth, providing expert consulting to ensure services meet client needs, while mentoring junior colleagues and building capability for a high-performance culture.

This role emphasizes stakeholder management, strategic carrier/client advisement, and close collaboration with senior leadership to develop propositions and respond to

Qualifications

• CII GR1 & IF7 required; Cert preferable.
• Deep working knowledge of risk & healthcare markets.
• MS Office skills, esp. Word, PowerPoint & Excel.
• Strong written and verbal communication.
• Proven stakeholder management experience.
• Mentoring and coaching abilities.
• Positive leadership and collaboration.

Responsibilities

• Lead major multiline clients as a technical and trusted advisor, ensuring client retention.
• Develop and implement strategies for difficult client situations and communicate tough messages.
• Lead client delivery teams and coach junior members, taking responsibility for deliverables.
• Retain and develop long-term revenue growth; cross-sell with teammates when needed.
• Represent Lockton to major carriers and maintain strong relationships with providers.
• Support the Senior Leadership team and development of propositions.
• Maintain knowledge of current industry trends and market developments.

Skills

CII GR1

IF7

Stakeholder management

Mentoring & coaching

Healthcare knowledge

MS Office

Job description

The purpose of this role is to lead the service delivery of major client accounts across the People Solutions practice. As a Senior Consultant you will be primarily responsible for the retention and development of a portfolio of clients and providing expert consulting advice to ensure service meets clients' needs. This will include being accountable for both growing renewal income and supporting new business targets.

In addition, there is a strong expectation to mentor and coach junior team members, supporting their professional development, building capability within the team, and fostering a high-performance, collaborative culture.

Key Tasks & Duties

• Leading major multiline clients as a technical and trusted advisor, ensuring client retention
• Develop & implement strategies to deal with difficult client situations and communicate difficult messages when necessary
• Lead client delivery teams, providing guidance and training to junior team members as needed, and take responsibility for client deliverables
• Retaining and developing long term revenue growth
• Building sustainable and cross selling channels directly and/or via colleagues
• Representing Lockton to major carriers & fostering strong relationships with all providers in order to support both internal & external stakeholders
• Support the Senior Leadership team and development of proposition
• Maintain knowledge of current trends & market developments in the industry

Skills & Knowledge

• CII Qualifications GR1 & IF7 required, Cert preferable
• Deep working knowledge of risk & healthcare markets
• Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel
• Strong written and verbal communication skills
• Ability to diagnose and resolve issues
• Proven track record of effective stakeholder management
• Strong interpersonal skills
• Ability to develop others' careers by mentoring & coaching
• Positive leadership behaviours and ability to work collaboratively

Why Lockton?

At Lockton, you'll be part of a people-first, entrepreneurial business where your ideas, development and success matter. As the world's largest privately owned insurance brokerage, we combine global opportunities with a culture built on collaboration, trust and long-term relationships.

Alongside a competitive salary and benefits package, you'll have the opportunity to grow your career, make an impact and help shape the future of our business.