Senior Conference & Events Operations Manager

Compass Group UK; London Borough of Southwark; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Collaborative culture

20 days annual leave

Free staff meals

Compass Group perks & benefits

Works discounts

Training and development

On-site F&B discounts

Delicious food

Job summary

Compass Group UK is seeking a proactive Conference & Events Operations Manager to lead on-site catering and service delivery at the Imperial War Museum London. You will oversee conference and events operations, supervise front-of-house teams, and ensure high service standards across events.

The role requires 3+ years in a similar position, excellent communication, and a collaborative approach. We offer a supportive culture, 20 days leave, staff meals, and access to group benefits.

Qualifications

• 3+ years’ experience in a similar position.
• Passionate about delivering exceptional customer service.
• Leadership or supervisory experience in a similar hospitality or catering role.
• Excellent communication and organisational skills.
• A positive, can-do attitude with a drive to develop and lead others.
• Experience in managing and motivating teams.
• Adaptable and ready to embrace new challenges.

Responsibilities

• Act as a vital link between team and management to ensure high-quality service delivery of all conferencing and events on site.
• Support the General Manager with inventory, budgets, and operational planning for all events that take place on site.
• Work alongside the Assistant General Manager to help in the retail cafe on site where required.
• Lead and motivate front-of-house teams, maintaining energy and focus.
• Assist with staff training and development.
• Take ownership of key admin and paperwork tasks.
• Uphold and represent the Compass Group UK&I brand professionally at all times.

Skills

3+ years experience

Communication skills

Leadership experience

Customer service

Adaptability

Team motivation

Job description

Compass Group UK is seeking a proactive Conference & Events Operations Manager to lead on-site catering and service delivery at the Imperial War Museum London. You will oversee conference and events operations, supervise front-of-house teams, and ensure high service standards across events.

The role requires 3+ years in a similar position, excellent communication, and a collaborative approach. We offer a supportive culture, 20 days leave, staff meals, and access to group benefits.