Catering Supervisor

Compass Group UK; London Borough of Southwark; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Generous annual leave

Free meals on duty

Travel discounts

Wellness classes

Digital GP services

Cinema tickets

Job summary

Restaurant Associates is seeking a Catering Supervisor to oversee on-site cafe and events operations at the Imperial War Museum London. You will supervise teams, contribute to food preparation, and maintain high standards of customer service in a busy environment.

Ideal candidates have experience in visitor cafes or events hospitality, strong leadership and people management skills, and a passion for delivering superb service while complying with health and safety regulations.

Qualifications

• Experienced supervising a team in a retail/restaurant/hospitality environment
• Experience in conference/events or visitor cafe settings
• Comfortable training staff and leading from the front
• Barista skills and knowledge
• Passion for delivering outstanding service with a smile
• Ability to take initiative and make decisions for customers
• Excellent team player with strong communication skills
• Desire to succeed and work well under pressure
• Demonstrate reliability and safety-minded approach

Responsibilities

• Oversee delivery of high-class on-site service across events and cafe operations
• Supervise teams during busy events and on-site cafe service
• Assist with basic food production and preparation and customer service
• Support overall catering operations while ensuring Health & Food Safety compliance
• Lead front-of-house standards and service quality on a day-to-day basis

Skills

Team supervision

Events hospitality

Staff training

Barista skills

Customer service

Teamwork & communication

Working under pressure

Timekeeping & reliability

Safety mindset

Job description

Catering Supervisor

Location: Imperial War Museum London

Salary: Up to £35,000 per annum

Contract Type: Full-Time, Permanent, 40 hours per week, 5 over 7 days including evenings and weekends where required.

We’re currently on the lookout for an experienced Supervisor, to join us at Imperial War Museum to work across both the events and retail cafe operation on site. This role will cover the C&E Operations Manager on days off and annual leave, as well as supervise teams when there are multiple events on site. You will also be expected to work in a supervisory capacity in the busy on site cafe, whereby a full array of hot and cold food and drinks are served. This role would be well suited to an individual that has worked in both a visitor cafe/restaurant environment as well as covering events and hospitality.

As a Supervisor, you will be overseeing the delivery of the high-class service on site as part of the day-to-day operation and consistently delivering a high standard of service to all the guests that come through the door.

This role requires you to be responsible for the completion and overseeing of a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Leading the delivery of the excellent front of house operation standards is expected consistently in your day to day.

Why Join Us?

At Restaurant Associates, we believe in celebrating individuality and nurturing talent. As Supervisor, you’ll be supported by an experienced General Manager to deliver outstanding customer service and learn a variety of new approaches.

We offer a competitive benefits package, including:

• Generous annual leave allowance
• Free meals on duty
• Exclusive travel discounts
• Access to wellness, mindfulness, and fitness classes
• Digital GP services for you and your family
• Up to 44% off cinema tickets
• Contributory pension scheme
• Career Pathways and MyLearning development programmes

Who We’re Looking For:

• Experienced supervising a team with a retail food or hospitality environment
• Worked in conference and events and/or visitor cafe environment
• Comfortable training staff and leading from the front
• Barista skills and knowledge
• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Have a safety-first mindset

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.

Job Reference: com/2110/99073001/52841327/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!