Conference & Events Operations Manager

Restaurant Associates UK; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

20 days annual leave

Free staff meals

Compass Group benefits

Works discounts

Training & development

On-site F&B discounts

Job summary

Restaurant Associates UK is seeking a proactive Conference & Events Operations Manager to lead on-site catering and events delivery at the Imperial War Museum London. You will guide a motivated team, ensuring top service standards and seamless event operations, while supporting the retail cafe when needed.

The role suits someone with a track record in conference & events or hospitality, ready to take on a full-time salaried position with opportunities to mentor colleagues across venues.

Qualifications

• 3+ years’ experience in a similar position.
• Leadership or supervisory experience in hospitality or catering.
• Excellent communication and organisational skills.
• Positive, can-do attitude with drive to develop and lead others.

Responsibilities

• Act as a vital link between team and management to ensure high-quality service delivery of all conferencing and events on site.
• Support the General Manager with inventory, budgets, and operational planning for all events that take place on site.
• Work alongside the Assistant General Manager to help in the retail cafe on site where required.
• Lead and motivate front-of-house teams, maintaining energy and focus
• Assist with staff training and development
• Take ownership of key admin and paperwork tasks
• Uphold and represent the Compass Group UK&I brand professionally at all times

Skills

People leadership

Communication

Organization

Customer service

Job description

Contract: Full-Time, 40 hours per week, 5 over 7 days per week

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food

Conference & Events Operations Manager

Location: Imperial War Museum London

Salary: Up to £43,000 per annum

Contract: Full-Time, 40 hours per week, 5 over 7 days per week

What Can We Offer You

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food

About The Role

We’re seeking a proactive and people-focused Conference & Events Operations Manager to take on a key leadership role within the team to ensure that exceptional service is consistently delivered. This is a fantastic opportunity to help lead our catering and service operations, focusing on Conference & Events delivery as well as assisting the retail cafe team where required on an adhoc basis. In this role, you'll be the go-to person when delivering all the on-site events to ensure they run seamlessly, and service standards remain high. You’ll support and lead a motivated team, driving excellence in every aspect of food and service delivery. This role will be well suited to those who have previous experience delivering conference & events or hospitality functions in a similar environment, or those who have experience on the events circuit and now looking for a full time, salaried position.

Key Responsibilities

• Act as a vital link between team and management to ensure high-quality service delivery of all conferencing and events on site.
• Support the General Manager with inventory, budgets, and operational planning for all events that take place on site.
• Work alongside the Assistant General Manager to help in the retail cafe on site where required.
• Lead and motivate front-of-house teams, maintaining energy and focus
• Assist with staff training and development
• Take ownership of key admin and paperwork tasks
• Uphold and represent the Compass Group UK&I brand professionally at all times

About You

• 3+ years’ experience in a similar position
• Someone passionate about delivering exceptional customer service
• Previous leadership or supervisory experience in a similar hospitality or catering role
• Excellent communication and organisational skills
• A positive, can-do attitude with a drive to develop and lead others
• Experience in managing and motivating teams
• Adaptable and ready to embrace new challenges

About Us

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.

Job Reference: com/2010/99073001/52841050/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!