Senior Compliance Officer (Quality & Performance)

James Andrews Recruitment Solutions; Castle Donington; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the housing sector is seeking a Senior Compliance Officer to expand their Quality & Performance team. This four-month temporary contract, fully home-based, offers a competitive rate of £30.00 per hour. Ideal candidates will possess expertise in social housing and significant experience in policy development and customer feedback strategies.

Benefits

Fully home-based role

Flexible working hours

Opportunity to lead a team

Qualifications

• Good understanding of Social Housing and customer feedback strategies.
• Experience in policy writing and audit background.
• Proven experience leading and developing teams.

Responsibilities

• Manage and develop a Compliance Officer and Administrator.
• Develop and implement policies and customer feedback strategies.
• Conduct service quality audits and produce briefing notes.

Skills

Analytical skills

Confidentiality

Leadership

Communication

Job description

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Senior Compliance Officer (Quality & Performance), Castle Donington

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Client:

James Andrews Recruitment Solutions

Location:

Castle Donington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c70d726003db

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are currently working in partnership with a successful, growing provider of housing and complementary services across the Midlands. They’re expanding their Quality & Performance team and are recruiting for a Senior Compliance Officer (Quality & Performance) on a four month temporary contract.

Our client is happy to consider candidates on either four or five days per week, the role is fully home based the only travel that will be required is for occasional meetings. The rate is £30.00 per hour via an umbrella company.

The ideal candidate must have a good understanding of Social Housing with a specific focus on customer feedback strategies, have wrote policy and strategies and ideally come from an audit background with the ability to analyse data effectively.

Duties will include (but are not limited to):

Working as part of the Quality & Performance team, managing a Compliance Officer who oversees and Compliance Administrator

Reviewing, developing and writing policies as well as developing and implementing a policy framework

Managing and conducting service quality audits

Developing and implementing a customer feedback strategy

Producing briefing notes, presentations, and research documents to inform and support discussions

Supporting the development of robust and timely consultation responses to consultations

Actively working with key stakeholders and colleagues to create an environment that promotes continuous service improvement and innovation

Experience required:

Ability to work with partners to deliver shared outcomes

Previous demonstratable experience of dealing with high levels of confidentiality, tact and diplomacy

Expertise in prioritising workloads and working under pressure to ensure that both deadlines are met, and high standards maintained

Proven experience of leading, managing and developing others through training and mentoring

Working hours:

28/35 hours per week across either four or five days per week

Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.