Director of Quality, Safety and Risk

We Care Group & Summit Care Group; Liverpool; Remote; GBP 50,000 - 75,000; Full time

Job summary

We Care & Summit Care Group is seeking a Director of Quality, Safety & Risk to lead their quality and compliance functions. This role requires strategic leadership to ensure the highest standards of care and safety across their homes. The candidate will oversee regulatory compliance, foster a culture of continuous improvement, and ensure that services consistently deliver person-centred care. Successful applicants will have substantial experience in healthcare quality leadership and hold NMC registration.

Benefits

Competitive pay rates

Flexible working hours

Free uniforms

Training in equality and inclusion

Qualifications

• Strategic leadership experience in a healthcare setting.
• Proven track record in quality improvement and compliance.
• Ability to influence across senior management.

Responsibilities

• Lead the quality, compliance, and safety functions across the organization.
• Foster continuous improvement and accountability in care services.
• Manage health & safety audits and compliance with legislation.

Skills

Leadership

Quality Assurance

Risk Management

Regulatory Compliance

Communication

Education

NMC registration

Job description

Job Description

Location: Remote

We Care & Summit Care Group

We are dedicated in supporting older people. We aspire to a society where all older people are treated with respect and have the opportunity to live fulfilled lives. Our care homes provide high-quality residential, nursing and specialist dementia care. We believe no older person should be lonely and should have opportunities to engage with their community.

We are looking for an experienced Director of Quality, Safety & Risk to work closely with our managemen team and lead our quality, compliance and safety function. We are a large care home provider with 35 homes across the North West and North, celebrating 18 years of excellence in providing a happy and homely environment for our residents. This is a regional role covering all areas therefore, a driving licence is essential, along with the commitment for frequent travel. Given our geographical patch we welcome applications from across all of the North West and Yorkshire regions.

About The Role

Purpose of the Role

To lead and continuously improve the quality, compliance, and safety functions at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person-centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, clinical standards, and health & safety systems across the organisation.

Strategic Leadership

• Develop and deliver a group-wide strategy for quality improvement, regulatory compliance, and safety assurance.
• Advise the CEO and Board on quality performance, emerging risks, and improvement priorities.
• Foster a culture of continuous improvement, accountability, and learning across all care services.
  
  

Quality and Compliance Oversight

• Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
• Monitor and respond to external inspections (e.g. CQC, LA, etc.) and ensure that robust action plans are in place and effectively monitored.
• Ensure that services are prepared for inspection and maintain good or outstanding ratings.
• Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.
  
  

Health & Safety Leadership

• Line-manage and integrate the Group’s Health & Safety Officer into the Quality Team as a specialist resource.
• Oversee the health & safety audit programme, fire safety, risk assessments, and incident investigations.
• Ensure compliance with all relevant health & safety legislation, including RIDDOR and COSHH.
  
  

Risk Management

• Act as the Group’s lead for organisational risk, ensuring an integrated approach to the identification, assessment, and mitigation of risks across care, clinical practice, health & safety, and compliance.
• Lead the development of incident reporting, root cause analysis, and trend analysis processes.
• Ensure appropriate governance mechanisms are in place to escalate significant risks.
• Embed risk awareness and mitigation strategies into operational and clinical decision-making.
  
  

Governance and Reporting

• Lead the design and maintenance of the Group’s quality governance framework, policies, procedures and systems.
• Produce high-quality reports and dashboards for the Board, CEO, regulators, and stakeholders.
• Establish and chair a cross-functional Quality, Safety & Safeguarding Group to drive continuous improvement and assurance across all services and strengthen governance across the organisation.
  
  

People Leadership

• Provide visible and supportive leadership to the Quality Team, promoting development, accountability, and resilience.
• Work collaboratively with Home Managers, the Operations team, and other functional leaders.
• Support learning from incidents, complaints, and safeguarding referrals through root cause analysis and thematic learning.
  
  

Values and Behaviours

• Commitment to compassionate, resident-centred care.
• Role model for company values of Family, Honesty and Respect.
• Collaborative, proactive, and supportive leadership style.
• NMC registration essential.
  
  

Skills Needed

About The Company

We treat all of our residents as individuals. We care about their unique needs as well as their likes and dislikes, hobbies and past times. We make sure every one of our residents is provided with a completely personalised care plan; giving them dignity, choice and independence in a home from home environment.

Our reputation is built on more than 15 years of experience in care and we work hard to make sure that all of our homes provide a safe, homely and happy setting for residents – we want our homes to be their homes. This also means that all of our 30 homes are completely unique, designed to meet the individual needs of our residents and make the most of the home environment and its surroundings.

Each home has a dedicated team delivering round-the-clock care to meet the varying and often complex needs of our residents. We continually invest in our homes and this, as well as our rigorous quality and safety standards, enables us to ensure our homes meet our exceptionally high standards and deliver the best support and care to residents.

Company Culture

As a family run business, we treat our people like they deserve to be treated; with dignity, compassion and respect. The principles of equality and inclusion are at the heart of everything we do and we are committed to creating a workplace community where everyone is treated fairly and which is representative of the people that we support.

We work hard to create a caring and welcoming environment for our residents based on our core values of privacy, independence, dignity and choice. We do the same for our people; nurturing their talents and celebrating their uniqueness to create a diverse, inclusive workplace where there are opportunities for everyone to grow and thrive.

We want our people to be themselves; bringing their best self to work so that they can provide the best care. That’s why we have a dedicated training course in equality and inclusion for our teams and operate a fair and open recruitment process. We also offer competitive rates of pay, flexible working hours, free uniforms and a range of benefits.

And we want you to be part of our future, helping us to grow as a family and put our residents and team members at the heart of everything we do.

Desired Criteria

Required Criteria

Closing DateSunday 22nd June, 2025

Contract Typefulltime

SalaryBased on Experience