Supporter Engagement Officer (Individual Giving)

The Talent Set; Stevenage; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading health charity is seeking a Supporter Engagement Officer to enhance relationships with donors and encourage engagement in their fundraising initiatives. The successful candidate will manage supporter interactions, ensuring exceptional care and facilitating long-term relationships through personalized communication and rich supporter journeys. The company supports diversity and is committed to inclusive recruitment.

Qualifications

• Experience of Supporter Care or Individual giving fundraising, or transferable skills.
• Experience of managing a supporter/customer database.
• Understanding of social media and effective external relationships.

Responsibilities

• Ensure first-class supporter care to individual donors and fundraisers.
• Manage timely thank you messaging and engage new supporters.
• Develop and implement supporter journeys and robust data systems.

Skills

Supporter Care

Customer Relationship Management

Social Media

Communication

Job description

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Supporter Engagement Officer (Individual Giving), Stevenage

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Client:

The Talent Set

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

949af3ce7c67

Job Views:

59

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

The Talent Set are delighted to be working with a fantastic health charity to find their next Supporter Engagement Officer.

The charity offers a flexible working environment, with hybrid working 3x per week from their office in North London.
As a Supporter Engagement Officer, you will be able to proactively engage, build relationships and provide high levels of stewardship to a variety of supporters. You will be responsible for day-to-day engagement with a large portfolio of supporters, as well as thanking and engaging with new individual supporters and fundraisers as they are introduced to the charity. You will play a key role in engaging and working collaboratively with internal and external stakeholders and, with support, you will manage and develop the Individual Giving pipeline. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme

Key Responsibilities:

Play an active role in ensuring we provide first-class supporter care to individual donors and fundraisers in person, on the phone, via email and social media.
Ensure that supporters receive timely and relevant thank you messaging, correspondence and updates about the work of the charity.
Supply supporters with fundraising materials and promotional collateral as and when required.
Use the database effectively to ensure that supporters are correctly engaged with and thanked for their support.
Work with the Senior Head of Community and Supporter Engagement & Partnerships to develop a rigorous approach to insights that support the development of the fundraising programme.
Develop and implement rich supporter journeys that help build lifelong engaged relationships with supporters.
Develop data systems that are fully integrated and allow us to robustly develop stand out supporter led journeys and engagement programmes.


Person Specification:

Experience of Supporter Care or Individual giving fundraising, or else transferable skills from another sector.
Experience of day-to-day management of a supporter/customer database.
Experience and understanding of social media.
Experience of establishing and managing effective external relationships.
Dedicated to maintaining regular communication with supporters/customers to facilitate the development of long-term relationships.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.