Senior Commercial Key Account Handler

Brown & Brown UK; Orpington; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

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Job summary

Brown & Brown UK in Orpington is seeking a Senior Commercial Key Account Handler to join our team of experienced brokers. You will work with Account Executives to retain and win new business, manage renewals, negotiate terms with insurers, and ensure accurate documentation and compliance.

You will build strong insurer and client relationships, deliver high service standards, mentor junior colleagues, and contribute to training initiatives. Hybrid working applies after training.

Qualifications

• Commercial insurance broking experience and knowledge of renewal processes.
• Strong negotiation and relationship-building skills with insurers and clients.
• Excellent written and verbal communication; detail-oriented and well organised.

Responsibilities

• Retain and generate new business with Account Executives to meet targets.
• Obtain new business/renewal terms, negotiate with insurers, and prepare documents.
• Ensure accurate customer data is recorded and policy documents are correct.
• Attend meetings, prepare minutes, and manage mid-term adjustments.
• Maintain day-to-day compliance and FCA-related procedures; support training for juniors.
• Build long-term relationships with clients, teams, and insurers; provide excellent service.

Skills

Commercial insurance

Account management

Negotiation

Communication

Attention to detail

Tools

CRM software

Job description

Position – Senior Commercial Key Account Handler

Location – Orpington

Salary – Negotiable plus benefits

Overview

We are currently looking for a Senior Commercial Key Account Handler to join our professional and welcoming team in Orpington.

We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career.

Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security.

Day to day

• Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets
• Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too.
• Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
• Attending customer meetings and preparing meeting minutes
• Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards
• Manage all day-to-day queries, renewals, amendments and mid-term adjustments
• Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth
• Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team
• Mentoring less experienced colleagues to develop and rive high standards
• Opportunities to provide training sessions to junior team members in conjunction with training team
• Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers
• This role offers hybrid working once initial training plan has been completed with an expectation to be in the office only three times a week thereafter

What’s on offer

• Negotiable basic salary
• Wide range of additional addon benefits and discounts

Your Experience

• Commercial Insurance Broking experience
• Negotiation skills Effective communication - both written and verbal
• Ability to work alone and as part of a team
• High attention to detail
• Form and develop strong insurer and client relationships
• High level customer service skills
• Time management and organisational skills