Senior Commercial Account Handler

TN United Kingdom; Burnley; On-site; GBP 50,000 - 100,000; Full time

Job summary

An exciting opportunity awaits at a community-focused insurance broker in Burnley, where you will play a pivotal role in managing and growing a diverse portfolio of commercial clients. As a Senior Commercial Account Handler, you will leverage your expertise in commercial insurance to provide exceptional service while building strong relationships with clients and stakeholders. This dynamic role involves negotiating with underwriters, advising clients on risk management, and ensuring compliance with industry regulations. Join a supportive team that values professional development and offers a vibrant office environment where client care is paramount.

Benefits

25 Days Holiday + Bank Holidays

Pension Plan

Death in Service Benefit

Fully Funded Qualifications

Qualifications

• Experience in broking risks across SME to Mid Corporate cases.
• Strong communication and negotiation skills with stakeholders.

Responsibilities

• Liaising with clients for broking, processing, and administration.
• Providing professional insurance advice and service to clients.
• Negotiating with underwriters for suitable insurance solutions.

Skills

Commercial Insurance Knowledge

Client Relationship Management

Negotiation Skills

Risk Management

Communication Skills

Sales Skills

Tools

Acturis

Microsoft Word

Microsoft Excel

Job description

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Senior Commercial Account Handler, Burnley

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Client:

Location:

Burnley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1866748f20de

Job Views:

9

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

A wonderful opportunity to join a Commercial insurance office that is going in one direction, with a book of commercial clients that is growing.

Due to the growth, the business is looking for a strong experienced Commercial Account Handler, to ensure the same level of professional services are provided to Clients paying premiums between circa £50k and £100k GWP, and higher.

The business is part of a large UK and Global business, but local service and presence is key to delivery. A community broker at heart.

Day to day:

• Liaising with clients directly in the broking, processing and daily administration of new business, mid-term alterations and renewals .
• Working with business strategy and support the development plans for retention and growth of income.
• Provide complete professional insurance advice and service to existing clients.
• Negotiate with underwriters to find the most suitable insurance for client at the best price.
• Ensure clients understand the terms and the extent of the cover provided in line with industry regulations.
• Arrange specialised types of insurance cover in complex cases. This involves preparing reports for insurance underwriters and surveyors and negotiating with insurers.
• Advise clients on risk management and help to devise new ways to mitigate risks.
• Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding.
• Ensuring the adherence to New Business and Renewal timeline procedure
• Work closely with Senior Brokers and Account Executive on new business cases and renewals.
• Maintain relationships with key partners in the market through meetings and providing feedback and updates to the team.
• Raise debits and credits in an accurate and timely manner and liaise with accounts when necessary.
• Ensure the highest standards of customer care, service and client retention
• Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required.
• Liaise with Claims Department to gather information on clients claim history and impact this will have on future business.

About you:

• You'll have a positive outlook, enjoys building trading relationships and delivering a great service
• Your knowledge of Commercial Insurance should include hands on broking of risks across SME, Commercial up to Mid Corporate cases across all classes
• You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and be competent with Acturis (Or equivalent)
• You should also be confident in dealing with stakeholders at all levels within a Broker and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales, influencing and IT Skills.

The rewards:

A negotiable basic salary + bonus and all the normal benefits (Holiday - 25 days + Bank Holidays, Pension, Death in Service etc.)

A wonderful office environment within a growing business where looking after clients is king

We'll also fully support your professional development (including fully funded qualifications - post probation)