Senior Commercial Account Executive

Zendesk; England; In loco; GBP 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. is seeking a Commercial Account Executive in the United Kingdom to grow key accounts and expand offerings within our AI-powered CX solutions.

You will engage with VP- and C-level leaders, drive multi-month, value-focused deals, and lead territory planning to build a strong pipeline. Travel to client sites will be required to deepen partnerships and close strategic wins.

Competenze

• BA/BS degree or equivalent experience.
• Proven track record in B2B SaaS sales, ideally mid-market or complex deals.
• Strong consultative selling, negotiation, and presentation skills.
• Ability to craft strategic territory plans and manage multi-stakeholder cycles.
• Interest in AI and ability to translate tech value to ROI.
• Willingness to travel to customer locations as needed.

Mansioni

• Drive new customer acquisition and expand existing partnerships in the Commercial segment.
• Lead complex, value-centric sales cycles with multi-month deals.
• Demonstrate AI innovations and translate capabilities into ROI.
• Build relationships with VP and C-level decision-makers.
• Develop and execute strategic territory plans to build a high-quality pipeline.
• Collaborate with Solution Engineers, Marketing, and Customer Success to win and expand.

Conoscenze

B2B SaaS Sales

Consultative Selling

Territory Planning

Executive Engagement

AI Enthusiasm

Travel Willingness

Formazione

BA/BS degree

Strumenti

Salesforce

Clari

Gong

Tableau

Looker

Descrizione del lavoro

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building AI solutions rooted in the belief that behind every interaction is an opportunity to make a human connection.

We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS / AI-sales, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers, we want to hear from you!

You will play a vital role in growing our business. Your focus will be growing our existing relationships with key accounts by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals. In addition, you will build relationships and introduce innovative solutions to new customers in the Commercial space.

The Impact: What You’ll Actually Do As part of our Commercial team, you won't just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.

• Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.


• Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.


• Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.


• Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.


• Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.


• Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.


• Share Your Vision: Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.


• Report & Attain: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

Who You Are (Skills & Mindset) We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in. What You Bring:

• Education: BA/BS degree or equivalent experience required.


• B2B SaaS Sales Experience: Proven track record in B2B SaaS SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.


• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.


• Strategic Planning & Execution: Strong presentation, negotiation, and deal closing skills. self -starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.


• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.


• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.


• Flexibility: Willingness to travel to customer locations as needed to build strong in person relationships.

Bonus Points:

• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).


• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

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