Commercial account executive in CX software

Zendesk; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Zendesk, Inc. ищет динамичного коммерческого аккаунт-исполнителя для наращивания клиентской базы и расширения партнерств в сегменте Commercial.

Ваша задача — вести сложные сделки с акцентом на стоимость и ROI от решений на основе искусственного интеллекта. Вы будете общаться с вице-президентами и руководителями уровня C‑level, разрабатывать территориальные планы и совместно с Solution Engineers, маркетингом и Customer Success обеспечивать результативность и рост выручки.

Qualifications

• BA/BS степень или эквивалентный опыт в B2B SaaS/AI продажах

Responsibilities

• Развивать привлечение новых клиентов и расширять существующие партнерства в сегменте Commercial.
• Вести сложные, ориентированные на ценность циклы продаж включая многоступенчатые сделки и proof of concept.
• Помогать руководителям объяснять ROI от Generative AI, автоматизации и умной автоматизации.
• Выстраивать взаимодействие с VP и руководителями уровня C‑level в консультативной продаже.
• Строить стратегические территориальные планы и формировать конверсионный конвейер на основе данных.
• Тесно сотрудничать с Solution Engineers, маркетингом, Customer Success и руководством для достижения результатов.
• Понимать и объяснять пользу Zendesk продуктов в контексте бизнес-целей клиентов.
• Проводить точные еженедельные/ежемесячные/ежеквартальные прогнозы и превышать цели.

Skills

B2B SaaS продаж

Сложные сделки

Коммуникации

Переговоры

Презентации

Самостоятельность

Territory Planning

Salesforce

Gong

Tableau

Looker

Clari

Education

BA/BS или эквивалент

Tools

Salesforce

Gong

Tableau

Looker

Clari

Job description

Описание: Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building AI solutions rooted in the belief that behind every interaction is an opportunity to make a human connection. We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey.

Задачи:

• Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
• Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
• Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

Требования:

• BA/BS degree or equivalent experience required.
• Proven track record in B2B SaaS SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
• Strong presentation, negotiation, and deal closing skills.
• self -starter for conducting account research, prospecting, and customer outreach skills.
• Experience creating and leveraging territory plans.
• A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Willingness to travel to customer locations as needed to build strong in person relationships.
• Будет плюсом:
• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker)
• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space

Условия:

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.