Senior Collections Specialist

Conexant; Langar; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Collection and Litigation Administrator, where you'll play a vital role in managing outstanding debts and fostering strong relationships with partners. This dynamic position offers the chance to work in a supportive and flexible environment, where your contributions will directly impact the company's success. With opportunities for career progression and international exposure, you'll be part of a team that values your skills and insights. If you're passionate about customer service and debt recovery, this role is perfect for you, offering an attractive remuneration package and a generous benefits scheme.

Benefits

Supportive and inclusive working environment

Attractive remuneration and bonus scheme

Generous pension scheme

Employee assistance benefit

Long service awards

Flexible working hours

Free parking

Career progression opportunities

Group Income Protection

25 Days annual leave

Qualifications

• Degree or equivalent experience in Business/Management/Finance required.
• Experience in Collections or debt recovery is essential.

Responsibilities

• Manage accounts to identify overdue payments and prepare related documents.
• Coordinate with legal counsel for litigation management.
• Develop relationships with dealers and stakeholders.

Skills

Debt Recovery

Customer Service

Communication

Negotiation

Education

Degree in Business/Management/Finance

Job description

6 days ago Be among the first 25 applicants

The Role

The successful candidate will join a small, dynamic team and play a crucial role in overseeing the collection of outstanding debts, recovery of equipment, and disposal of end-of-lease assets in accordance with the company's established guidelines, policies, and procedures. They will be responsible for providing exceptional support and maintaining strong relationships with dealers and partners. Additionally, the candidate may provide work direction, training, coaching, and mentoring to other Collection and Litigation Administrators and internal staff. This role will also involve occasional visits to customers and dealers.

Vacancy

Collection and Litigation Administrator

John Deere Financial, Langar

The Role

The successful candidate will join a small, dynamic team and play a crucial role in overseeing the collection of outstanding debts, recovery of equipment, and disposal of end-of-lease assets in accordance with the company's established guidelines, policies, and procedures. They will be responsible for providing exceptional support and maintaining strong relationships with dealers and partners. Additionally, the candidate may provide work direction, training, coaching, and mentoring to other Collection and Litigation Administrators and internal staff. This role will also involve occasional visits to customers and dealers.

Major Duties

• Manage and monitor accounts to identify overdue payments.
• Prepare documents related to collections and litigation.
• Oversee the disposal process for leased equipment.
• Handle customer reschedule requests.
• Contact customers via phone, email, and letter to collect outstanding payments.
• Coordinate with legal counsel to manage litigation cases.
• Maintain accurate records of all communications, transactions, and legal proceedings.
• Ensure compliance with relevant laws and regulations regarding collections and litigation.
• Prepare and submit regular reports on collection activities and litigation status.
• Assist in the development and implementation of collection policies and procedures.
• Collaborate with other departments to resolve customer disputes and issues.
• Develop and maintain business relationships with dealers, Area Sales Managers, and other stakeholders through video calls and face-to-face meetings.
• Occasionally support the underwriting team.
• Contribute to regional process improvement initiatives.
• Provide coaching and mentoring to other Collection and Litigation Administrators and internal staff.
  
  

Education

Ideally, you will have a degree or equivalent related work experience in the following:

• Degree in a Business/Management/Finance/Account discipline or equivalent experience.
  
  

Work Experience

• Experience in Collections or debt recovery.
• Experience working in a customer service or related customer-oriented environment.
  
  

As this is a Langar-based hybrid role the successful candidate will be expected to live within commuting distance of the branch.

John Deere is an equal opportunities employer

Benefits

• Supportive, flexible, and inclusive working environment
• Attractive remuneration and bonus scheme
• Generous pension scheme
• We Care employee assist benefit
• Long service awards
• Hybrid / flexible working
• Hours of work are Monday - Friday 37.5 hours per week
• Easy access and free parking
• Career progression / international exposure through project work
• Group Income Protection and Group Life Assurance and Death in Service benefits
• 25 Days annual leave
• Long service bonus holiday (+ opportunity to buy and sell holiday)
  
  

Closing Date 23rd May 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Semiconductors

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