Collections Specialist

Elect Capital; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Salary range £40k-£45k

25 days leave

Private health insurance

Income protection

Life assurance

Statutory pension

Snacks & drinks

Monday lunch

Job summary

Elect Capital, London-based, is seeking a Collections Specialist to manage accounts in arrears and assist with recoveries, including insolvencies, in a hybrid London setting.

You will work across channels with partners, aim for sustainable solutions, and drive KPIs while staying compliant with financial regulations. The role supports a fast-growing SME funding platform with comprehensive benefits.

Qualifications

• Experience in business-to-business collections.
• Understanding of financial services regulations related to collections.
• Excellent verbal and written communication skills.
• Comfortable in a fast-paced, evolving environment.
• Familiar with call centre technologies (diallers, portals, etc.).

Responsibilities

• Supporting collections customers across channels (phone/email).
• Working with partners on late-stage recoveries and collections.
• Listening actively to assess situations and propose sustainable solutions.
• Suggesting process improvements and adapting quickly to change.
• Managing workloads and solving problems with confidence.
• Keeping accurate records in line with standards.
• Providing customer feedback to drive improvements.
• Meeting quality and compliance standards while delivering service.
• Collaborating with the team to meet goals.
• Staying informed on products and updates.
• Working towards individual and team KPIs and SLAs.

Skills

Collections experience

Regulatory knowledge

Strong communication

Fast-paced environment

Call centre tech

Proactive problem solving

Job description

Collections Specialist

London | Hybrid

About Elect Capital

Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.

Our Mission

We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.

The Role

We're looking for an experienced Collections Specialist to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

Key Responsibilities

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates
• Working towards individual and team KPIs and SLAs

What We're Looking For

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset — you enjoy solving problems and making things better

Our Offer

• Salary range: £40,000 - £45,000
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!

Think you're a fit? Let's talk.