Senior CMDB Consultant Specialist

TESTQ Technologies Limited; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

TESTQ Technologies Limited is seeking a Configuration Management Consultant in Sheffield to support CMDB strategy architecture and ensure compliance with banking regulatory requirements. The ideal candidate should have ITIL certification and experience with enterprise CMDB platforms like ServiceNow. Responsibilities include defining the CMDB data model, monitoring data quality, and mentoring junior analysts. This role supports major incident management and change service impact analysis, making it crucial for the organization's operational resilience.

Qualifications

• Experience with multi-region hybrid cloud banking environments.
• Exposure to DevOps or SRE practices in regulated organizations.
• Deep expertise with enterprise CMDB platforms.

Responsibilities

• Support CMDB Strategy Architecture.
• Define and maintain the CMDB strategy data model.
• Monitor and improve CMDB data quality.
• Support regulatory and audit requirements.

Skills

Service Management Consulting - SIAM

ITSM

Configuration Management

Data Governance

Education

ITIL Expert or ITIL 4 Managing Professional certification

CMDB Service Mapping or platform-specific certifications

Tools

ServiceNow

Job description

Job Type: Contract

Work Mode: Onsite (Client)

Responsibilities

• Support CMDB Strategy Architecture
• Define and maintain the CMDB strategy data model and architecture aligned with banking regulatory and operational requirements
• Design configuration item CI classes, attributes, and relationships across infrastructure applications, cloud and third‑party services
• Ensure CMDB alignment with ITIL ITSM processes including Incident, Change, Problem, Release, and Asset Management
• Enforce Data Quality Governance
• Enforce CMDB governance policies and standards
• Monitor and improve CMDB data quality including completeness, accuracy, timeliness, and consistency
• Implement KPIs and dashboards for CMDB health and compliance
  • Lead implementation and optimization of automated discovery tools
  • Integrate CMDB with upstream and downstream systems
  • Validate reconciliation rules and data normalization processes
    • Support regulatory and audit requirements e.g., operational resilience, third‑party risk
    • Enable impact analysis, dependency mapping, and service visibility
    • Partner with Risk, Compliance and Audit teams to ensure CMDB data supports control testing and evidence requests
• Change Service Impact
  • Ensure CMDB is a trusted source for change impact analysis and service dependency mapping
  • Embed CMDB usage into Change Advisory Board (CAB) processes
  • Support major incident management with accurate service and infrastructure relationships
  • Act as a subject‑matter expert (SME) for configuration management within the bank
  • Mentor junior CMDB analysts or consultants
  • Advise senior stakeholders on CMDB maturity roadmap and value realization

Preferred Qualifications

• ITIL Expert or ITIL 4 Managing Professional certification
• CMDB Service Mapping or platform‑specific certifications
• Experience with multi‑region hybrid cloud banking environments
• Exposure to DevOps or SRE practices in regulated organizations
• Deep expertise with enterprise CMDB platforms e.g., ServiceNow or equivalent

Strong Understanding of

• IT infrastructure: servers, networks, storage
• Applications and middleware
• Hands‑on experience with discovery, reconciliation and data normalization
• ITSM Frameworks
• Strong working knowledge of ITIL v3 or v4, particularly Configuration, Change, Incident, and Asset Management
• Experience aligning CMDB with service mapping and business service models
• Banking regulatory awareness
• Understanding of banking operational risk resilience and audit expectations
• Experience supporting audits, regulatory reviews and risk assessments using CMDB data

Mandatory Skills

Mandatory Skills: Service Management Consulting - SIAM, ITSM, Non‑ITSM