Senior Cloud Site Reliability Engineer

Nice-0a1ef543; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

NiCE is seeking an experienced systems engineer to monitor and manage our production environment, build platform infrastructure, and improve reliability across distributed software applications. You will analyze metrics, collaborate with development teams, and contribute to capacity planning and automation initiatives.

With 3-6 years in a similar role, you will work in a hybrid NICE-FLEX model combining office and remote work, reporting to the Director, Network Operations.

Qualifications

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.

Responsibilities

• Run the production environment by monitoring availability and system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large distributed software applications.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service level objectives.

Skills

Python

Go

Java

C#

Bash

PowerShell

AWS

EC2

ECS

Lambda

DynamoDB

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK

CloudWatch

Incident management

Postmortems

Kubernetes cluster

Grafana Observability Suite

Splunk

Datadog

Pagerduty

Rundeck

Ansible

Puppet

Chef

AWS DevOps Engineer

Google Cloud DevOps Engineer

Tools

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK

CloudWatch

Splunk

Datadog

Pagerduty

Rundeck

Ansible

Puppet

Chef

Job description

United Kingdom - London; United Kingdom - Southampton

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• Run the production environment by monitoring availability and taking a holistic view of system health


• Build software and systems to manage platform infrastructure and applications


• Improve reliability, quality, and time-to-market of our suite of software solutions


• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve


• Provide primary operational support and engineering for multiple large distributed software applications

How will you make an impact?

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding


• Partner with development teams to improve services through rigorous testing and release procedures


• Participate in system design consulting, platform management, and capacity planning


• Create sustainable systems and services through automation and uplifts


• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.


• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).


• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)


• Experience with infrastructure as code tools such as CloudFormation, Terraform.


• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.


• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.


• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).


• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.


• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

• Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.


• Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).


• Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.


• Familiarity with configuration management tools like Ansible, Puppet, or Chef.


• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.

Personal attributes:

• Strong communication skills and the ability to collaborate effectively with cross-functional teams.


• Team player - ability to work well in a close team environment.


• Fast learner with ability to educate her/himself on relevant technologies


• Ability to multitask and prioritize work


• Ability to remain focused and calm under pressure

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Director, Network Operations.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.