Senior Cloud SRE & Observability Lead

NICE Systems; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

NICE Public Safety in the United Kingdom is seeking a senior SRE to join a hybrid Cloud Platform Engineering team. You will guard production, drive reliability improvements, and lead root-cause investigations alongside DevOps and engineering peers.

You will design and implement monitoring, dashboards, and alerting using Grafana, Prometheus, OpenTelemetry, and Azure Monitor. The role emphasizes automation, cost optimization, security, and scalable cloud solutions.

Qualifications

• 6+ years of Site Reliability Engineering experience.
• Strong technical, analytical, and troubleshooting skills.
• In-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML).
• Experience with Azure cloud.
• Experience with programming or advanced scripting (Python, PowerShell, or C#).
• Experience with infrastructure as code and version control (ARM, BICEP, Git).
• Experience with monitoring/alerting/dashboarding (Azure Monitor, Prometheus, Grafana, Elasticsearch).
• Experience supporting live cloud services and platforms.
• Developing queries for dashboards/alerts for microservices and custom metrics.
• Kubernetes and containerization experience, ideally AKS.
• Exposure to Azure DevOps CI/CD pipelines.
• Strong design and implementation strategies for infrastructure as code.
• AI tools to automate work is a plus.
• Strong communication with customers and internal teams.
• Methodical troubleshooting and attention to detail.
• Multitasking and time-management skills.
• Significant experience in platform engineering, observability, and provisioning.
• Ability to translate business needs into scalable cloud solutions.
• Clear communication with non-security SMEs; knowledge of ISO 27001, Cyber Essentials+, FEDRAMP is a plus.
• UK residency 5 years and eligible for NPPV3 security clearance.

Responsibilities

• Act as part of a team of SREs to guard production and manage reliability backlog and improvements.
• Lead investigations into outages, performance, and cost issues.
• Automate low-value tasks while balancing project delivery demands.
• Provide technical leadership to Cloud Operations and Support teams.
• Collaborate with DevOps/engineering to establish SLOs, SLAs, and error budgets.
• Develop and configure monitoring dashboards and alerts in Grafana and Azure Monitor.
• Install and configure observability platforms (Grafana, Prometheus, Azure Monitor, OpenTelemetry).
• Develop Bicep modules for monitoring infrastructure and deploy them.
• Optimize system performance, cost, and security through regular reviews and tuning.

Skills

SRE experience

Analytical skills

Troubleshooting

Communication with customers

Questioning to confirm understanding

Platform engineering

Observability

Cloud platforms

Tools

Azure

C#

CI/CD

Git

Grafana

OpenTelemetry

Terraform

Prometheus

Kubernetes

MS-SQL

ElasticSearch

PowerShell

Python

JSON

XML

ARM

BICEP

Job description

NICE Public Safety in the United Kingdom is seeking a senior SRE to join a hybrid Cloud Platform Engineering team. You will guard production, drive reliability improvements, and lead root-cause investigations alongside DevOps and engineering peers.

You will design and implement monitoring, dashboards, and alerting using Grafana, Prometheus, OpenTelemetry, and Azure Monitor. The role emphasizes automation, cost optimization, security, and scalable cloud solutions.