Senior Clinical CSM Cardiac Imaging & Hospital Deployments

PROJECTUS; England; On-site; GBP 75,000 - 100,000; Full time

Job summary

PROJECTUS is seeking a Senior Clinical Customer Success Manager to support adoption of its cardiovascular imaging platform across the UK and Europe. You will lead field-based deployments, integrate the technology into hospital pathways and drive sustained value for customers.

The role combines clinical applications expertise with hospital implementation and long-term account development, requiring travel across the UK and Europe and the ability to work with senior clinicians and leadership teams.

Qualifications

• A degree or equivalent professional background in radiography, medical imaging, healthcare science, engineering or a related discipline
• Strong experience within cardiac CT or CCTA imaging
• Previous experience in clinical applications, healthcare technology implementation, customer success or clinical support
• A good understanding of hospital imaging pathways and multi-stakeholder clinical environments
• Familiarity with PACS, electronic clinical systems and digital diagnostic workflows
• Experience managing several complex projects or customer accounts simultaneously
• Strong presentation, training and stakeholder management skills
• Confidence working with senior clinicians and hospital leadership
• Ability to work autonomously in a field-based position
• Willingness to travel regularly across the UK and Europe
• A clinical radiography or advanced cardiac imaging background
• Experience working across multiple CT manufacturers
• Delivery of train-the-trainer or structured clinical education programmes
• Exposure to medical software, digital health, SaaS or AI-supported clinical technology
• Experience mentoring colleagues or improving regional implementation processes

Responsibilities

• Lead new implementations, account expansions and workflow changes across hospital customers
• Develop implementation plans covering stakeholder engagement, training, system readiness, milestones and post-launch support
• Help radiology and cardiology teams embed the technology into routine clinical practice
• Deliver training to radiographers, radiologists, cardiologists and other clinical users
• Provide guidance on cardiac CT acquisition, reconstruction, image quality and workflow optimisation
• Support customers across different CT scanner platforms and hospital systems
• Resolve complex clinical, technical and operational adoption challenges
• Monitor customer activity and identify opportunities to improve utilisation and account performance
• Develop reusable training materials, implementation playbooks and customer education programmes
• Share customer feedback with commercial, medical, technical and product teams
• Maintain accurate records of training, feedback, account plans and customer outcomes
• Support selected workshops, customer meetings, product launches and industry events

Job description

PROJECTUS is seeking a Senior Clinical Customer Success Manager to support adoption of its cardiovascular imaging platform across the UK and Europe. You will lead field-based deployments, integrate the technology into hospital pathways and drive sustained value for customers.

The role combines clinical applications expertise with hospital implementation and long-term account development, requiring travel across the UK and Europe and the ability to work with senior clinicians and leadership teams.