Senior Client Success & Campaign Lead

11310 Expedia.com Ltd.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Expedia Group is seeking an experienced media professional for a 12-month fixed-term contract in London. You will partner with Sales, agencies, and clients to shape strategy, manage campaigns, and coordinate across internal teams for timely launches.

You will advise on best approaches using Expedia data, create insightful performance reports, and lead client calls. Strong Excel and PowerPoint skills and experience with ad-tech tools are essential.

Qualifications

• Bachelor's or Master's degree or equivalent experience.
• 5+ years of relevant experience in a media-related role within an agency, client, or advertising team.
• Proven experience working directly with media agencies and holding companies across multiple advertiser verticals.
• Proven experience supporting agency-led non-endemic, brand, or multi-channel advertising campaigns.
• Strong campaign briefs, management, optimisation, and reporting with ability to improve processes and guide complex executions.

Responsibilities

• Partner with Sales, media agencies, and clients, liaising with internal teams on campaign strategy, creative production, and implementation across campaigns.
• Advise agencies and clients on preferred approaches using Expedia data, trends, and context to shape goals and recommendations.
• Coordinate campaign production tasks with vendor partners and internal teams to support on-time launches across campaigns.
• Monitor pacing and performance, optimise strategically, and escalate issues to keep campaigns on track.
• Oversee inventory reservation requests and creative scheduling with Technical Ad Operations, handling complex troubleshooting.
• Collaborate with Sales to prepare creative performance insights and recommendations for strategic accounts.
• Lead client and agency calls to review strategy, timelines, performance, and next steps.
• Build trusted relationships with agency networks and operations stakeholders.
• Support upsell and cross-sell initiatives with partner education and case studies.
• Coordinate case studies, reports, and best practices for agencies and clients.
• Mentor teammates and drive cross-functional improvement in campaign execution.
• Lead improvement efforts across regions before forming recommendations.

Skills

Fluent English

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's or Master's degree

Tools

Salesforce

Jira

Google Ad Manager

Tableau

Excel

PowerPoint

Job description

Expedia Group is seeking an experienced media professional for a 12-month fixed-term contract in London. You will partner with Sales, agencies, and clients to shape strategy, manage campaigns, and coordinate across internal teams for timely launches.

You will advise on best approaches using Expedia data, create insightful performance reports, and lead client calls. Strong Excel and PowerPoint skills and experience with ad-tech tools are essential.