Senior Client Relationship Manager - Pensions

Isio; Birmingham; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Client Relationship Manager to oversee a portfolio of admin-only clients. This dynamic role involves building strong relationships, driving client satisfaction, and identifying opportunities for commercial growth. You will collaborate with internal teams and stakeholders to ensure effective service delivery while managing risk and governance frameworks. The company offers a competitive salary, a market-leading bonus scheme, and extensive professional development opportunities within a supportive team environment. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Competitive Salary

Market Leading Bonus Scheme

Study Support for Professional Qualifications

Development and Training Opportunities

Friendly and Supportive Team Environment

Qualifications

• Proven experience in risk management and client leadership.
• Strong financial acumen and project management skills.

Responsibilities

• Manage a portfolio of admin-only clients and lead client relationship management.
• Collaborate with stakeholders to ensure client satisfaction and retention.

Skills

Risk Management

Client Leadership

Commercial Growth

Financial Acumen

Project Management

Presentation Skills

Education

Professional Qualifications

Job description

Senior Client Relationship Manager / Client Relationship Manager – Pensions

In this role you will be responsible for a portfolio of admin-only clients, acting as the primary point of contact, accountable to the success of our business delivery model and build and maintain strong relationships with stakeholders to ensure satisfaction, retention, and loyalty. You will provide support, and address concerns, and identify opportunities, creating and maintaining sales strategies to generate revenue and collaborate with internal teams and stakeholders to ensure client satisfaction.

We encourage applications from candidates who are currently in Pensions Operations Management and Pensions Client Management roles currently who are keen to progress and develop into Senior Client Managers to apply.

This role can be based in our Leeds, Manchester, Edinburgh, Glasgow, Belfast, Reading, Birmingham, Bristol or Croydon offices with a hybrid workstyle.

What does the role entail?

• Lead a portfolio of admin-only clients.
• Line management responsibility of client relationship management support team members.
• Effectively partnership with clients and senior stakeholders.
• Communicate and collaborate effectively with colleagues and stakeholders at varying levels.
• Use a range of communication mediums to meet internal and external needs.
• Lead new client propositions and existing client improvement opportunities.
• Oversee and support transformation, installation and solutions implementation.
• Produce and present to varying stakeholders on a range of pensions administration and technology services and outcomes.
• Enable and adopt effective risk management and governance frameworks.
• Foster rapport and strategic partnerships with stakeholders.
• Offer technical advice and support to colleagues and external stakeholders.
• Use data and MI to strengthen decision making outcomes.
• Provide project and operational management support to colleagues to enable client outcomes and meet expectations.
• Oversee and ensure governance frameworks (e.g. operational, financial, and legislative) are adhered to.
• Develop knowledge of Isio services, brand and opportunities to present and advocate to new and existing clients.
• Ensure portfolio management information, commercial reporting and accounts are effective and maintained.

What we’re looking for

• Track record of risk management and business acumen.
• Evidence of strong client leadership/partnership experience.
• Identify opportunities for commercial growth and support commercial planning activities.
• Examples and knowledge of non-BAU opportunities within the pensions industry.
• Financial acumen and experience of negotiation and P&L management.
• Presentation skills across various communication mediums and audiences of senior stakeholder level.
• Project management leadership and track record of solutions implementation and transformation.
• Pragmatic, with a keen eye for detail.
• Collaborative, transparent and inclusive values.
• Dynamic and organised, to enable effective decision making and prioritisation.
• Positive role model to colleagues and stakeholders.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]