Senior Client Partner

The Industry Club; Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Job summary

The Industry Club in London is seeking a senior Client Partner to lead and grow a major global technology account within our digital consultancy. This hybrid, permanent role focuses on deepening client partnerships, expanding into new teams, markets and needs, and delivering measurable business value.

You'll own senior client relationships, collaborate with multidisciplinary teams, shape opportunities, manage pipeline and forecast, and drive cross-sell and retention across the global account.

Qualifications

• Led and grown a significant enterprise client in a digital agency or consultancy.
• Expanded an existing relationship into new business units or markets.
• Experience with large, complex global organisations.
• Sold digital, technology, experience, or transformation services.
• Strong senior stakeholder management and relationship-building skills.
• Commercial experience across pipeline, forecasting, costing and account growth.

Responsibilities

• You’ll own senior client relationships and work closely with multidisciplinary internal teams to identify, shape and develop new opportunities.
• Typical work sold into the client includes: Digital products, platforms, apps and websites, AI-enabled solutions, digital strategy and innovation programmes.
• Projects can range from shorter strategic engagements through to multi-month delivery programmes and longer-term retained or embedded support.
• Growing the account across a complex global organisation: building relationships with new stakeholders and identifying where capabilities can solve business problems.
• You’ll shape initial approaches, team requirements and indicative costs, with specialist teams supporting detailed scoping and delivery.

Skills

Senior stakeholder management

Business development

Account growth

Digital/tech sales

Global organisations experience

Opportunity identification

Cross-functional collaboration

Job description

Client Partner

London | Hybrid | Permanent

We’re looking for a senior Client Partner to lead and grow a major global technology account for an established digital consultancy.

This is a senior commercial and relationship-led role, focused on deepening an existing client partnership and expanding the business into new teams, markets and areas of need. There is already a strong relationship and significant delivery activity in place, so the opportunity is less about winning a client from scratch and more about identifying where else the consultancy can add value and converting that into sustainable account growth.

The role

You’ll own senior client relationships and work closely with multidisciplinary internal teams to identify, shape and develop new opportunities.

Typical work sold into the client includes:

• Digital products, platforms, apps and websites
• AI-enabled solutions
• Digital strategy and innovation programmes
• Early-stage concepts and pilots
• Customer experience and service challenges
• Longer-term delivery and specialist team support

Projects can range from shorter strategic engagements through to multi-month delivery programmes and longer-term retained or embedded support.

A major part of the role is growing the account across a complex global organisation: building relationships with new stakeholders, understanding the priorities of different teams and identifying where the consultancy’s capabilities can solve meaningful business problems.

You’ll also take ownership of the commercial health of the account, including pipeline visibility, forecasting, opportunity qualification and early commercial conversations. You’ll be expected to shape initial approaches, team requirements and indicative costs, with specialist teams supporting detailed scoping and delivery.

What we’re looking for

We’re interested in people who have:

• Led and grown a significant enterprise client within a digital agency, consultancy, innovation business or related environment
• Successfully expanded an existing relationship into new business units, markets or teams
• Worked with large, complex global organisations
• Sold digital, technology, experience, innovation or transformation services
• Strong senior stakeholder management and relationship-building skills
• Commercial experience across pipeline, forecasting, costing and account growth
• The ability to identify opportunities, turn them into credible client conversations and bring the right people together internally
• Experience working alongside multidisciplinary strategy, creative, technology and delivery teams

The person

This will suit someone ambitious, commercially minded and comfortable operating in a collaborative environment.

You’ll need the resilience and tenacity to keep developing relationships and creating opportunities when progress is not always immediate, while staying focused on delivering strong outcomes for both the client and the business.

Location

Hybrid London role, with regular time in the office. Some international travel will also be required as part of the global client relationship.

Thanks! Zoe

We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.

With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.