Senior Account Manager

Major Players | B Corp™; Whimple; On-site; GBP 48,000 - 54,000; Full time

Job summary

Major Players, a leading UK marketing and creative talent agency, is hiring a Senior Account Manager in London to lead strategic client relationships across a portfolio of B2B tech accounts. You will drive high-impact events and integrated campaigns that align with client goals and deliver measurable outcomes.

You will own revenue and profitability, manage escalate-worthy challenges, and shape long-term account plans.

Qualifications

• Proven experience leading accounts within a B2B marketing agency.
• Experience delivering multi-channel campaigns and events for tech clients.
• Experience working with senior stakeholders in enterprise/technology organisations.

Responsibilities

• Develop and maintain long-term client relationships, main point of contact for key accounts.
• Be the escalation point for complex client challenges and ensure positive outcomes.
• Develop strategic account plans driving growth and value.
• Oversee end-to-end programme and campaigns strategies with measurable ROI.
• Ensure delivery of events and integrated campaigns with high standards.
• Identify opportunities for new services and continuous improvement.
• Be responsible for commercial delivery and profitability across the portfolio.
• Forecasting, revenue recognition, and billing across the team.
• Collaborate with business development to drive growth across key accounts.
• Maintain deep client sector and industry expertise.
• Translate insights into strategic client recommendations.

Skills

Account leadership

B2B marketing

Event campaigns

Strategic planning

Stakeholder management

CRM systems

Marketing automation tools

Project management

Leadership

Tools

Monday.com

CRM systems

Job description

Major Players are partnering with a reputable, independent B2B marketing agency to recruit for a Senior Account Manager. This is a fantastic opportunity to join a global agency that is scaling fast and working with some of the most renowned brands in the B2B tech space. As a Senior Account Manager, you’ll lead strategic client relationships across a portfolio of these key accounts, helping to deliver best-in-class events and campaigns that contribute to long-term agency growth and commercial success. You will be responsible for shaping and delivering high-impact B2B marketing and lead generation programmes, ensuring they align with client business objectives and deliver measurable outcomes.

Key Responsibilities

• Develop and maintain long-term client relationships, acting as the main point of contact for key client accounts, ensuring alignment to business objectives and long-term value delivery.
• Be the escalation point for complex client challenges, managing difficult conversations and ensuring positive outcomes.
• Develop strategic account plans, driving growth, pipeline, and long-term partnership value.
• Oversee end-to-end programme and campaigns strategies, ensuring alignment to client goals and measurable ROI.
• Ensure best-in-class delivery of events and integrated marketing campaigns, continuously improving standards and driving best practices.
• Identify opportunities for innovation, new service offerings, and continuous improvement.
• Be responsible for commercial delivery and performance across your client portfolio, overseeing profitability and ensuring effective margin management.
• Ensure accurate forecasting, revenue recognition, and billing processes across the team.
• Work closely with business development leadership to drive growth across key accounts.
• Maintain deep expertise in client sectors, broader B2B trends, and agency offerings.
• Translate insights into strategic recommendations that drive client value and innovation.

Skills required:

• Proven experience leading accounts within a B2B marketing agency, ideally working with tech clients and on events.
• Strong commercial acumen including ownership of revenue and profitability management.
• Previous background delivery strategic, large-scale programmes of work including multi-channel campaigns and events.
• Experience working with senior stakeholders in enterprise/technology focused organisations.
• Proficiency working with CRM systems, marketing automations tools and project management software such as Monday.com.
• Proven leadership experience, shaping long-term client strategies and influencing senior stakeholders.

Hours: Full time

Salary: £48-54,000 depending on experience

Office Location: Central East London

Office requirements: 3 days per week in the office

Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/