Senior Client Operations Specialist

RBC; Saint Helier; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Total Rewards Programme

Coaching and mentoring opportunities

World-class training programme

Job summary

RBC in London is seeking a Senior Administrator to join its Wealth Management Europe Operations team. You will perform complex operational tasks, support daily activities, mitigate risk and maintain data integrity while mentoring junior colleagues.

This permanent, full-time role is based in London, Jersey or Newcastle, with a 4 days-in-office / 1 day-from-home pattern. You will drive process improvements and deliver accurate management information within a high-performing team.

Qualifications

• Experience in wealth management operations and risk-aware processing.
• Strong attention to detail and ability to manage competing priorities.
• Professional communication with stakeholders and regulatory awareness.

Responsibilities

• Ensure work meets SLAs and quality standards.
• Maintain and update departmental guides, processes, and reporting.
• Escalate risks, errors, and workload issues promptly.
• Align team goals with wider group strategy.
• Adhere to Risk and Control frameworks and regulatory reviews.
• Identify continuous improvement opportunities with Operations Initiatives.
• Act as Subject Matter Expert on projects and resolve complex queries.
• Support and train colleagues to ensure smooth business processes.

Skills

Accountability

Anti-Money Laundering (AML)

Communication

Detail-Oriented

Know Your Customer (KYC)

Prioritization

Stakeholder Management

Job description

RBC in London is seeking a Senior Administrator to join its Wealth Management Europe Operations team. You will perform complex operational tasks, support daily activities, mitigate risk and maintain data integrity while mentoring junior colleagues.

This permanent, full-time role is based in London, Jersey or Newcastle, with a 4 days-in-office / 1 day-from-home pattern. You will drive process improvements and deliver accurate management information within a high-performing team.