Client Services Support Administrator

RBC; Saint Helier; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Total Rewards Programme

Coaching and mentoring opportunities

World-class training programme

Job summary

RBC in London is seeking a Senior Administrator to join its Wealth Management Europe Operations team. You will perform complex operational tasks, support daily activities, mitigate risk and maintain data integrity while mentoring junior colleagues.

This permanent, full-time role is based in London, Jersey or Newcastle, with a 4 days-in-office / 1 day-from-home pattern. You will drive process improvements and deliver accurate management information within a high-performing team.

Qualifications

• Experience in wealth management operations and risk-aware processing.
• Strong attention to detail and ability to manage competing priorities.
• Professional communication with stakeholders and regulatory awareness.

Responsibilities

• Ensure work meets SLAs and quality standards.
• Maintain and update departmental guides, processes, and reporting.
• Escalate risks, errors, and workload issues promptly.
• Align team goals with wider group strategy.
• Adhere to Risk and Control frameworks and regulatory reviews.
• Identify continuous improvement opportunities with Operations Initiatives.
• Act as Subject Matter Expert on projects and resolve complex queries.
• Support and train colleagues to ensure smooth business processes.

Skills

Accountability

Anti-Money Laundering (AML)

Communication

Detail-Oriented

Know Your Customer (KYC)

Prioritization

Stakeholder Management

Job description

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

Job Description

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

This is a permanent, full-time role based at our Newcastle, London, or Jersey location, requiring a minimum of 4 days working from the office and 1 day working from home once established in the role.

What will you do?

• Ensure work is produced to a high level of accuracy and completed in a timely manner, meeting relevant Service Level Agreements and operational standards
• Support your line manager in maintaining current departmental guides, processes, and procedures, and in producing accurate management information and reporting
• Escalate issues proactively to management in relation to risks, errors, and workload completion in a timely manner
• Understand team goals and their relationship to the wider group strategy
• Adhere to the Risk and Control Framework and Policy Framework, and engage proactively in regulatory and audit reviews
• Identify and implement areas of continuous improvement in conjunction with Operations Initiatives
• Act as a Subject Matter Expert on project work and take responsibility for resolving complex queries
• Support and train colleagues, sharing knowledge to ensure the smooth operation of business processes

What do you need to succeed?

Must-have

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Robust ability to work independently and collaboratively as part of a team
• Professional communication skills, both written and oral, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements

Nice-to-have

• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

What is in it for you?

• A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

Job Skills

Accountability, Anti-Money Laundering (AML), Communication, Detail-Oriented, Know Your Customer (KYC), Prioritization, Stakeholder Management.

Additional Job Details

• Address: 100 BISHOPSGATE:LONDON
• City: London
• Country: United Kingdom
• Work hours/week: 35
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-08-25
• Application Deadline: 2026-09-08

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.