Senior Client Manager

Service Management Group (SMG); Bradford; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

10% bonus

Wellbeing fund

Headspace subscription

Learning fund

Wellbeing days

Summer conference

Friday early finish

Flexible & hybrid working

Job summary

SMG in Bradford is seeking a Senior Client Manager - Retail Media Product & Activation to lead the development and delivery of MMG's data-led media products across loyalty, onsite and offsite channels. You will combine Morrisons' first-party data with technology to create scalable processes, strengthen activation and supplier experiences, unlocking incremental growth.

Lead and develop your team, build relationships with MMG, Morrisons and external partners, while championing data-driven

Qualifications

• Proven experience leading high-performing teams and developing talent.
• Experience in sprint management, scoping and delivery.
• Strong retail media experience spanning digital and onsite/offsite channels.
• Ability to translate customer insights into actionable opportunities.
• Strong understanding of audience targeting and first-party data.
• Credible communication with senior stakeholders.

Responsibilities

• Own end-to-end process development and implementation of new media capabilities.
• Lead planning and delivery of supplier-funded loyalty campaigns and data-led opportunities.
• Own offsite activation across Meta, TikTok and Amazon using first-party data.
• Collaborate with SMG's Media Planning team to meet supplier and agency requirements.
• Own relationship with third-party tech provider for onsite CPC media and roadmaping.
• Champion Morrisons' first-party data and translate insights into propositions.
• Collaborate across Client, Media Planning and New Media teams and external partners.
• Lead and develop the team, manage performance and maintain high delivery standards.

Skills

Team leadership

Sprint management

Retail media experience

Insights interpretation

Audience targeting

Stakeholder management

Data-driven mindset

Job description

Location: Bradford, minimum 2 days per week in office

Salary: From £48,000 + 10% discretionary bonus

Level: Senior Manager-level

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We're looking for a Senior Client Manager - Retail Media Product & Activation to join Morrisons Media Group (MMG).

You'll lead the development, delivery and ongoing optimisation of MMG's data-led media products across loyalty, onsite and offsite channels. Bringing together Morrisons' first-party data, technology and cross-functional expertise, you'll create scalable processes, strengthen campaign activation and supplier experiences, and help unlock incremental commercial growth.

You'll also lead and develop the team within your remit, while building strong relationships across MMG, Morrisons and external technology and brand partners.

What you'll do

• Own the end-to-end process development and implementation of new media capabilities, defining requirements, sprint cycles and sustainable ways of working.
• Lead the team responsible for planning and delivering supplier-funded loyalty campaigns, improving campaign planning and identifying data-led opportunities for growth.
• Own offsite campaign activation across Meta, TikTok and Amazon, including developing audiences using Morrisons' first-party data.
• Partner with SMG's Media Planning team to ensure campaigns are delivered effectively against supplier and agency agreements.
• Own the relationship with the third-party technology provider for onsite CPC media, influencing the capability roadmap and ensuring developments meet customer, supplier and business needs.
• Champion Morrisons' first-party customer data and audience capabilities, translating data and insight into compelling propositions that improve campaign relevance and performance.
• Collaborate across Client, Media Planning and New Media teams, as well as Morrisons stakeholders and external partners, to identify opportunities and develop effective solutions.
• Lead and develop your team, managing performance, driving accountability and maintaining high standards of delivery while fostering a positive, inclusive culture.

What we're looking for

• Experience leading high-performing teams and supporting ongoing skills development.
• Experience in sprint management, process scoping and delivery.
• Strong retail media experience spanning digital media, data-led insights and onsite and offsite channels.
• The ability to interpret customer insights, performance metrics and campaign ROI.
• A strong understanding of audience targeting, digital and addressable media, and the role of first-party data within media planning.
• Confidence and credibility working with senior stakeholders.
• Strong interest in data, technology, audience targeting and the continued evolution of retail media.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

Benefits

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly "Uni Fund" for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

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