Senior Client Implementation Manager (United Kingdom)

TN United Kingdom; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the technology services sector is seeking a Senior Client Implementation Manager to oversee the deployment of their interview platform for enterprise clients. This role involves coordinating resources and ensuring seamless integration with client hiring processes, while providing strategic guidance throughout the onboarding journey. Candidates should have substantial experience in program management and a proven ability to manage complex implementations for large organizations.

Benefits

Private healthcare available (100% premium coverage for employees and eligible dependents)

20 days of vacation per year

Three weeks of sick leave per calendar year

One week of 'No Questions Asked' Leave per calendar year

7 public holidays per year

Qualifications

• Experience managing enterprise-level implementations.
• Proven track record with Fortune 500 clients.
• Strong organizational skills and executive presence.

Responsibilities

• Architect and execute tailored client onboarding plans.
• Coordinate cross-functional resources for client support.
• Track onboarding progress against established KPIs.

Skills

Project Management

Communication

Collaboration

Problem-Solving

Education

7+ years of program or project management experience

Tools

Asana

Smartsheet

Jira

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Karat

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

efaa5a0116d3

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

col-wide

Job Description:

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
• Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
• Facilitate effective knowledge transfer through structured training sessions and documentation.
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
• Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates

The experience you will bring

• 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
• Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
• Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
• Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
• Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
• A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
• Experience developing implementation playbooks and frameworks that can be leveraged across client segments

This position is only available to candidates residing in the United Kingdom. While our team operates 100% remotely, we are currently limiting hiring to this specific location.

This position is open to candidates authorized to work in the United Kingdom only. No visa sponsorship provided.

Benefits of joining Karat in the United Kingdom

All UK-based offers include a competitive salary in local currency and Karat-granted stock options. UK employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

• Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous United Kingdom time off policies

• Vacation: 20 days of vacation per year (accrued at 1.67 days per month)
• Sick Leave: Three (3) work weeks per calendar year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year

United Kingdom Holidays

• Public Holidays:7 days

Additional Information

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found .

Statement of Inclusivity

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at.