Senior Client Funds Officer

North Northamptonshire Council; Kettering; Hybrid; GBP 38,000 - 47,000; Full time

Job summary

North Northamptonshire Council in Kettering is seeking a specialist financial governance professional to manage appointeeship and deputyship cases, ensuring legal compliance and safeguarding of client funds.

You will work with DWP arrangements, Court of Protection directives, and liaise with clients, families, and professionals to secure welfare and financial security, with hybrid working patterns and a commitment to inclusive recruitment.

Qualifications

• Ability to gather financial and non-financial information to support applications for benefits, tribunals and debt negotiation.
• Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures.
• Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills.
• Experience of working independently, scheduling and prioritising own work to meet service requirements.

Responsibilities

• Day-to-day management of a caseload of appointeeship and deputyship clients in line with current legislation and the stated policies of the organisations involved.
• Ensuring correct benefit income is received, invoices and expenditure commitments are paid, and bank accounts and other investments are safeguarded.
• Resolve complex financial, legal, family, and welfare-related issues on behalf of clients who lack the mental capacity to manage their own affairs.
• Build and maintain effective working relationships with clients, family, institutions and all involved stakeholders.

Skills

Financial information gathering

Legislation interpretation

Customer service

Negotiation and diplomacy

Independent work

Travel availability

Job description

The following content displays a map of the jobs location - Haylock House, Kettering Venture Park, Kettering

Haylock House, Kettering Venture Park, Kettering

Closing Date:

23/08/2026

Job Category:

Finance

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

We’ll offer a wide range of careers that may be more surprising than you think!

Why choose us?

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

The purpose of the role is to provide a specialist financial management and safeguarding service for vulnerable adults who are subject to Department for Work and Pensions (DWP) appointeeship and/or Court of Protection deputyship arrangements, ensuring their financial affairs are administered effectively, lawfully, and in their best interests. The role is fundamental in protecting clients from financial abuse, exploitation, and financial hardship while promoting their welfare and financial security.

The postholder is responsible for managing complex financial, legal, family, and sensitive personal matters on behalf of individuals who have been assessed as lacking the mental capacity to manage their own finances. This requires professional judgement, empathy, and effective stakeholder engagement to ensure clients\' funds are managed prudently and in accordance with individual needs and statutory responsibilities.

What will you be doing?

What will you be doing?

Day-to-day management of a caseload of appointeeship and deputyship clients in line with current legislation and the stated policies of the organisations involved. Ensuring correct benefit income is received, invoices and expenditure commitments are paid, and bank accounts and other investments are safeguarded.

Resolve complex financial, legal, family, and welfare-related issues on behalf of clients who lack the mental capacity to manage their own affairs. Build and maintain effective working relationships with clients, family, institutions and all involved stakeholders.

Ensure compliance with the Mental Capacity Act 2005, Court of Protection directions, Office of the Public Guardian standards, DWP and other legislation.

About you

About you

The successful candidate will be an enthusiastic and motivated individual who is willing to learn and display the following;

• Ability to gather financial and non-financial information to support applications for benefits, tribunals and debt negotiation.
• Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures.
• Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills. Ability to communicate effectively both verbally and in writing, able to influence and negotiate when advising and supporting clients.
• Experience of working independently, scheduling and prioritising own work to meet service requirements.
• Ability to travel throughout the county to meetings with clients /other council representatives and outside organisations is required.

About the full Person Specification for the role.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)